Knowledge Base
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How to collect crash reports
Crash reports/dumps can greatly help us find and fix problems you are experiencing with SmartFTP. To collect the crash dumps on your computer please follow these steps:
If SmartFTP crashes
- Start SmartFTP
- Reproduce the crash
- A crash dump is created
- Open Windows File Explorer and go to this folder:
%LOCALAPPDATA%\CrashDumps
Tip: To go to the folder, enter it into the address bar in File Explorer. - Compress (zip, rar) the SmartFTP*.dmp file(s) and upload it to WeTransfer, pixeldrain, or to your preferred file hoster.
If SmartFTP hangs (Window not responding)
- Start SmartFTP
- Reproduce the problem until SmartFTP hangs
- Open the Windows Task Manager (taskmgr.exe)
- Click on More details if you do not already see the detailed view
- Go to the Details tab
- Right-click on the SmartFTP.exe process
- Select Create dump file from the context menu
- The dump file is written to the %temp% folder
- Compress (zip, rar) the .dmp file and upload it to WeTransfer, pixeldrain, or to your preferred file hoster.
Miscellaneous
Heap corruption
If a heap corruption is suspected, enable heap tracing:
Open a command prompt (cmd.exe) as Administrator
"%ProgramFiles(x86)%\Windows Kits\10\Debuggers\x64\gflags.exe" /p /enable SmartFTP.exe /full
To disable heap tracing:
"%ProgramFiles(x86)%\Windows Kits\10\Debuggers\x64\gflags.exe" /p /disable SmartFTP.exe
The gflags.exe tool is available in the Windows SDK (Debugging Tools feature).
References
Keywords
crash dump mdmp dmp debugger
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