Random Crash - no apparent pattern

darkwing

2008-09-16 01:11:16

I can't find a pattern to the crashes yet but I have screenshots and dumps. This is a common occurance - something I don't think I ever had with 2.5.

Screenshot: www.bridgewatermedia.ca/images/ftpcrash.jpg

Dumps: www.bridgewatermedia.ca/images/ftpcrash.zip (30.2MB - everything out of C:\DUMPS)

Hope this helps as this is getting frustrating. Using the latest 1022.21. If there is anything else you need, let me know and I'll try and reproduce the crash. Thanks!

Darkwing

2008-09-16 08:02:53

Thank you. The crash dump didn't have any meaningful stack trace. All I see is that it crashes in the CRT heap free function.

Did you create the crash dump as described as here?
https://www.smartftp.com/support/kb/how- ... f2594.html

Before you try it again please make sure that you have installed the latest version:
https://www.smartftp.com/download

Regards,
Mat

Michl

2008-09-17 09:44:41

I've got the same Problem... I go nuts

2 days ago I download the latest version, maybe there was some changes... but not in this :/

sometime I can upload 20 files without any crash, sometime not one and I also see no pattern.

This is what Windows me gave, incl. the complete error report, may it helps you in any way:
[codebox]AppName: smartftp.exe AppVer: 3.0.1022.25 ModName: wl_hook.dll
ModVer: 4.0.1025.7828 Offset: 00019e5d
[/codebox]
[codebox]<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SmartFTP.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="BackupTool.exe" SIZE="914216" CHECKSUM="0x91191173" BIN_FILE_VERSION="2.0.3.6" BIN_PRODUCT_VERSION="2.0.3.6" PRODUCT_VERSION="2.0.3.6" FILE_DESCRIPTION="SmartFTP Client Backup Tool" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Client Backup Tool" FILE_VERSION="2.0.3.6" ORIGINAL_FILENAME="BackupTool.exe" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xEF2AE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.3.6" UPTO_BIN_PRODUCT_VERSION="2.0.3.6" LINK_DATE="04/27/2008 13:44:16" UPTO_LINK_DATE="04/27/2008 13:44:16" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="BackupToolDEU.dll" SIZE="262144" CHECKSUM="0xD680F754" BIN_FILE_VERSION="2.0.3.3" BIN_PRODUCT_VERSION="2.0.3.3" PRODUCT_VERSION="2.0.3.3" FILE_DESCRIPTION="SmartFTP Client Backup Tool" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Client Backup Tool" FILE_VERSION="2.0.3.3" ORIGINAL_FILENAME="BackupTool.exe" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4837D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.3.3" UPTO_BIN_PRODUCT_VERSION="2.0.3.3" LINK_DATE="11/06/2007 22:48:13" UPTO_LINK_DATE="11/06/2007 22:48:13" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
<MATCHING_FILE NAME="sfFavorites.dll" SIZE="1896224" CHECKSUM="0xB698D33E" BIN_FILE_VERSION="1.0.18.25" BIN_PRODUCT_VERSION="1.0.18.25" PRODUCT_VERSION="1.0.18.25" FILE_DESCRIPTION="SmartFTP Favorites" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Favorites" FILE_VERSION="1.0.18.25" ORIGINAL_FILENAME="sfFavorites.dll" INTERNAL_NAME="SmartFTP Favorites" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1DB026" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.18.25" UPTO_BIN_PRODUCT_VERSION="1.0.18.25" LINK_DATE="09/11/2008 06:10:40" UPTO_LINK_DATE="09/11/2008 06:10:40" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="sfFavoritesDEU.dll" SIZE="89600" CHECKSUM="0xFA262B5" BIN_FILE_VERSION="1.0.18.14" BIN_PRODUCT_VERSION="1.0.18.14" PRODUCT_VERSION="1.0.18.14" FILE_DESCRIPTION="SmartFTP Favoriten" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP" FILE_VERSION="1.0.18.14" ORIGINAL_FILENAME="sfFavorites.dll" INTERNAL_NAME="SmartFTP Favoriten" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x23F62" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.18.14" UPTO_BIN_PRODUCT_VERSION="1.0.18.14" LINK_DATE="08/31/2008 22:42:57" UPTO_LINK_DATE="08/31/2008 22:42:57" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
<MATCHING_FILE NAME="sfFavoritesShellExtension.dll" SIZE="536384" CHECKSUM="0x44475C6D" BIN_FILE_VERSION="1.0.1.14" BIN_PRODUCT_VERSION="1.0.1.14" PRODUCT_VERSION="1.0.1.14" FILE_DESCRIPTION="SmartFTP Favorites Shell Extension" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Favorites Shell Extension" FILE_VERSION="1.0.1.14" ORIGINAL_FILENAME="sfFavoritesShellExtension.dll" INTERNAL_NAME="SmartFTP Favorites" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x87EDC" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.1.14" UPTO_BIN_PRODUCT_VERSION="1.0.1.14" LINK_DATE="09/11/2008 06:12:13" UPTO_LINK_DATE="09/11/2008 06:12:13" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="sfFavoritesShellExtensionDEU.dll" SIZE="234496" CHECKSUM="0x71CA1F9C" BIN_FILE_VERSION="1.0.1.13" BIN_PRODUCT_VERSION="1.0.1.13" PRODUCT_VERSION="1.0.1.13" FILE_DESCRIPTION="SmartFTP Favorites Shell Extension" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Favorites Shell Extension" FILE_VERSION="1.0.1.13" ORIGINAL_FILENAME="sfFavoritesShellExtension.dll" INTERNAL_NAME="SmartFTP Favorites" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x398D3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.1.13" UPTO_BIN_PRODUCT_VERSION="1.0.1.13" LINK_DATE="08/31/2008 22:42:32" UPTO_LINK_DATE="08/31/2008 22:42:32" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
<MATCHING_FILE NAME="sfFTPLib.dll" SIZE="2796840" CHECKSUM="0xC686824F" BIN_FILE_VERSION="1.5.13.46" BIN_PRODUCT_VERSION="1.5.13.46" PRODUCT_VERSION="1.5.13.46" FILE_DESCRIPTION="SmartFTP FTP Library" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP FTP Library" FILE_VERSION="1.5.13.46" ORIGINAL_FILENAME="sfFTPLib.dll" INTERNAL_NAME="SmartFTP FTP Library" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2B2095" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.13.46" UPTO_BIN_PRODUCT_VERSION="1.5.13.46" LINK_DATE="09/07/2008 03:42:41" UPTO_LINK_DATE="09/07/2008 03:42:41" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="sfFTPLibDEU.dll" SIZE="153088" CHECKSUM="0x18985460" BIN_FILE_VERSION="1.5.13.43" BIN_PRODUCT_VERSION="1.5.13.43" PRODUCT_VERSION="1.5.13.43" FILE_DESCRIPTION="German Resource Library" PRODUCT_NAME="SmartFTP FTP Library Resource" FILE_VERSION="1.5.13.43" ORIGINAL_FILENAME="sfFTPLibDeu.dll" INTERNAL_NAME="sfFTPLibDeu.dll" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x306DD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.13.43" UPTO_BIN_PRODUCT_VERSION="1.5.13.43" LINK_DATE="08/25/2008 07:44:12" UPTO_LINK_DATE="08/25/2008 07:44:12" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
<MATCHING_FILE NAME="sfFTPShellExtension.dll" SIZE="3789624" CHECKSUM="0xCC240441" BIN_FILE_VERSION="1.0.13.25" BIN_PRODUCT_VERSION="1.0.13.25" PRODUCT_VERSION="1.0.13.25" FILE_DESCRIPTION="SmartFTP FTP Shell Namespace Extension" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP" FILE_VERSION="1.0.13.25" ORIGINAL_FILENAME="sfFTPShellExtension.dll" INTERNAL_NAME="SmartFTP FTP Shell Namespace Extension" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3A29C2" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.13.25" UPTO_BIN_PRODUCT_VERSION="1.0.13.25" LINK_DATE="09/11/2008 06:12:37" UPTO_LINK_DATE="09/11/2008 06:12:37" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="sfFTPShellExtensionDEU.dll" SIZE="579072" CHECKSUM="0x780881BC" BIN_FILE_VERSION="1.0.13.14" BIN_PRODUCT_VERSION="1.0.13.14" PRODUCT_VERSION="1.0.13.14" FILE_DESCRIPTION="SmartFTP FTP Shell Namespace Extension" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP" FILE_VERSION="1.0.13.14" ORIGINAL_FILENAME="sfFTPShellExtension.dll" INTERNAL_NAME="SmartFTP FTP Shell Namespace Extension" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9C1DD" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.13.14" UPTO_BIN_PRODUCT_VERSION="1.0.13.14" LINK_DATE="08/31/2008 22:42:35" UPTO_LINK_DATE="08/31/2008 22:42:35" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
<MATCHING_FILE NAME="sfPidlStorage.dll" SIZE="375080" CHECKSUM="0xEFB09BE6" BIN_FILE_VERSION="1.0.13.25" BIN_PRODUCT_VERSION="1.0.13.25" PRODUCT_VERSION="1.0.13.25" FILE_DESCRIPTION="SmartFTP Pidl Storage" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP" FILE_VERSION="1.0.13.25" ORIGINAL_FILENAME="sfPidlStorage.dll" INTERNAL_NAME="SmartFTP Pidl Storage" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5BE95" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.13.25" UPTO_BIN_PRODUCT_VERSION="1.0.13.25" LINK_DATE="09/11/2008 06:09:40" UPTO_LINK_DATE="09/11/2008 06:09:40" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="sfShellTools.dll" SIZE="405304" CHECKSUM="0xBE8195DA" BIN_FILE_VERSION="1.0.2.6" BIN_PRODUCT_VERSION="1.0.2.6" PRODUCT_VERSION="1.0.2.6" FILE_DESCRIPTION="SmartFTP Shell Tools" COMPANY_NAME="SmartSoft Ltd" PRODUCT_NAME="SmartFTP Client" FILE_VERSION="1.0.2.6" ORIGINAL_FILENAME="sfShellTools.dll" INTERNAL_NAME="sfShellTools.dll" LEGAL_COPYRIGHT="© SmartSoft Ltd. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6B8AB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.2.6" UPTO_BIN_PRODUCT_VERSION="1.0.2.6" LINK_DATE="09/11/2008 06:12:32" UPTO_LINK_DATE="09/11/2008 06:12:32" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="sfShellToolsDEU.dll" SIZE="167936" CHECKSUM="0x66039D6F" BIN_FILE_VERSION="1.0.2.6" BIN_PRODUCT_VERSION="1.0.2.6" PRODUCT_VERSION="1.0.2.6" FILE_DESCRIPTION="SmartFTP Shell Tools" COMPANY_NAME="SmartSoft Ltd" PRODUCT_NAME="SmartFTP Client" FILE_VERSION="1.0.2.6" ORIGINAL_FILENAME="sfShellTools.dll" INTERNAL_NAME="sfShellTools.dll" LEGAL_COPYRIGHT="© SmartSoft Ltd. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2D0C0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.2.6" UPTO_BIN_PRODUCT_VERSION="1.0.2.6" LINK_DATE="08/31/2008 22:41:31" UPTO_LINK_DATE="08/31/2008 22:41:31" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
<MATCHING_FILE NAME="sfTransferQueue.dll" SIZE="1441584" CHECKSUM="0xBDD6FEFF" BIN_FILE_VERSION="1.0.15.25" BIN_PRODUCT_VERSION="1.0.15.25" PRODUCT_VERSION="1.0.15.25" FILE_DESCRIPTION="SmartFTP Transfer Queue" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Transfer Queue" FILE_VERSION="1.0.15.25" ORIGINAL_FILENAME="sfTransferQueue.dll" INTERNAL_NAME="SmartFTP Transfer Queue" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1665E4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.15.25" UPTO_BIN_PRODUCT_VERSION="1.0.15.25" LINK_DATE="09/11/2008 06:11:41" UPTO_LINK_DATE="09/11/2008 06:11:41" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="sfTransferQueueDEU.dll" SIZE="47616" CHECKSUM="0xCDE2E384" BIN_FILE_VERSION="1.0.15.14" BIN_PRODUCT_VERSION="1.0.15.14" PRODUCT_VERSION="1.0.15.14" FILE_DESCRIPTION="SmartFTP Transfer Queue" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Transfer Queue" FILE_VERSION="1.0.15.14" ORIGINAL_FILENAME="sfTransferQueue.dll" INTERNAL_NAME="SmartFTP Transfer Queue" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xCB0F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.15.14" UPTO_BIN_PRODUCT_VERSION="1.0.15.14" LINK_DATE="08/31/2008 22:41:29" UPTO_LINK_DATE="08/31/2008 22:41:29" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
<MATCHING_FILE NAME="SmartFTP.exe" SIZE="7294240" CHECKSUM="0x5D606A3" BIN_FILE_VERSION="3.0.1022.25" BIN_PRODUCT_VERSION="3.0.1022.25" PRODUCT_VERSION="3.0.1022.25" FILE_DESCRIPTION="SmartFTP Client" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Client" FILE_VERSION="3.0.1022.25" ORIGINAL_FILENAME="SmartFTP.exe" INTERNAL_NAME="SmartFTP" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6F7E69" LINKER_VERSION="0x20000" UPTO_BIN_FILE_VERSION="3.0.1022.25" UPTO_BIN_PRODUCT_VERSION="3.0.1022.25" LINK_DATE="09/11/2008 06:15:57" UPTO_LINK_DATE="09/11/2008 06:15:57" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="SmartFTPDEU.dll" SIZE="1680384" CHECKSUM="0x47FAB96F" BIN_FILE_VERSION="3.0.1022.14" BIN_PRODUCT_VERSION="3.0.1022.14" PRODUCT_VERSION="3.0.1022.14" FILE_DESCRIPTION="SmartFTP German Resource Library" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP" FILE_VERSION="3.0.1022.14" ORIGINAL_FILENAME="SmartFTPEnu.dll" INTERNAL_NAME="SmartFTPDeu.dll" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x19F1F9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1022.14" UPTO_BIN_PRODUCT_VERSION="3.0.1022.14" LINK_DATE="08/31/2008 22:42:59" UPTO_LINK_DATE="08/31/2008 22:42:59" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
<MATCHING_FILE NAME="SmartFTPPerf.dll" SIZE="269128" CHECKSUM="0x524DFA13" BIN_FILE_VERSION="1.0.0.2" BIN_PRODUCT_VERSION="1.0.0.2" PRODUCT_VERSION="1.0.0.2" FILE_DESCRIPTION="SmartFTPPerf Module" COMPANY_NAME="SmartSoft Ltd" PRODUCT_NAME="SmartFTPPerf Module" FILE_VERSION="1.0.0.2" ORIGINAL_FILENAME="SmartFTPPerf.dll" INTERNAL_NAME="SmartFTPPerf" LEGAL_COPYRIGHT="© SmartSoft Ltd. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4A793" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.2" UPTO_BIN_PRODUCT_VERSION="1.0.0.2" LINK_DATE="05/19/2008 03:14:11" UPTO_LINK_DATE="05/19/2008 03:14:11" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="SmartFTPPS.dll" SIZE="104744" CHECKSUM="0x1799916A" BIN_FILE_VERSION="3.0.1022.25" BIN_PRODUCT_VERSION="3.0.1022.25" PRODUCT_VERSION="3.0.1022.25" FILE_DESCRIPTION="SmartFTP Client Proxy" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Client" FILE_VERSION="3.0.1022.25" ORIGINAL_FILENAME="SmartFTPPS.dll" INTERNAL_NAME="SmartFTP" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x20F73" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1022.25" UPTO_BIN_PRODUCT_VERSION="3.0.1022.25" LINK_DATE="09/11/2008 06:12:19" UPTO_LINK_DATE="09/11/2008 06:12:19" VER_LANGUAGE="Englisch (USA) [0x409]" />
<MATCHING_FILE NAME="Uninstall.SmartFTPDEU.exe" SIZE="55564" CHECKSUM="0xF07AE6EB" BIN_FILE_VERSION="3.0.1022.14" BIN_PRODUCT_VERSION="3.0.1022.14" PRODUCT_VERSION="3.0.1022.14" FILE_DESCRIPTION="SmartFTP - Deutsches Sprachpaket" COMPANY_NAME="SmartSoft" PRODUCT_NAME="SmartFTP Client" FILE_VERSION="3.0.1022.14" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1022.14" UPTO_BIN_PRODUCT_VERSION="3.0.1022.14" LINK_DATE="02/08/2008 21:25:06" UPTO_LINK_DATE="02/08/2008 21:25:06" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
</EXE>
<EXE NAME="wl_hook.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="wl_hook.dll" SIZE="392192" CHECKSUM="0x73DADECE" BIN_FILE_VERSION="4.0.1025.7828" BIN_PRODUCT_VERSION="4.0.1025.7828" PRODUCT_VERSION="4.0.1025.7828" FILE_DESCRIPTION="Winlogon Hooking" COMPANY_NAME="Agnitum Ltd." PRODUCT_NAME="wl_hook" FILE_VERSION="4.0.1025.7828" ORIGINAL_FILENAME="wl_hook.dll" INTERNAL_NAME="wl_hook" LEGAL_COPYRIGHT="Copyright © 1999-2007 Agnitum Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x64063" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.0.1025.7828" UPTO_BIN_PRODUCT_VERSION="4.0.1025.7828" LINK_DATE="06/29/2007 07:15:11" UPTO_LINK_DATE="06/29/2007 07:15:11" VER_LANGUAGE="Englisch (USA) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1058304" CHECKSUM="0xE7152EFA" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Client-DLL für Windows NT-Basis-API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Betriebssystem Microsoft® Windows®" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. Alle Rechte vorbehalten." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x111ABF" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:53:05" UPTO_LINK_DATE="04/16/2007 15:53:05" VER_LANGUAGE="Deutsch (Deutschland) [0x407]" />
</EXE>
</DATABASE>
[/codebox]

2008-09-17 12:07:24

Michl:
The crash is in the wl_hook.dll which is part of Outpost firewall. So I would recommend to upgrade the Outpost firewall product.

Also please install the latest version of SmartFTP from:
https://www.smartftp.com/download

Regards,
Mat

darkwing

2008-10-05 23:05:21

This gets really annoying. Here is the latest dump...

ADPlus Version: 6.03.004
ADPlus Version Date: 08/23/2006
OS Version: 5.1
OS Build: 2600
DateTimeStamp: Date_10-05-2008__Time_19-52-16PM
ADPlus was run on: HAL5766
Debuggers Installation Directory: C:\Program Files\Debugging Tools for Windows (x86)

Command line arguments used were:
-crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
Script engine Version: 5.7.18066
WARNING! An '_NT_SYMBOL_PATH' environment variable is not set, as a result ADPlus will be forced to use 'export' symbols (if present) to resolve function names in the stack trace information for each thread listed in the log file for the processes being debugged. To resolve this warning, please copy the appropriate symbols to a directory on the server and then create an environment variable with a name of '_NT_SYMBOL_PATH' and a value containing the path to the proper symbols (i.e. c:\winnt\symbols) before running ADPlus in quick or crash modes again. NOTE: After creating the '_NT_SYMBOL_PATH' system environment variable you will need to close the current command shell and open a new one before running ADPlus again.
Selected debugger: cdb.exe
Output Directory: C:\Dump\Crash_Mode__Date_10-05-2008__Time_19-52-16PM

g_Debug_Log = True
g_CheckFreeSpace = True
------ Current Actions for Exceptions ----
AccessViolation [av] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
InvalidHandle [ch] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
IllegalInstruction [ii] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
IntegerDivide [dz] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
FloatingDivide [c000008e] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
IntegerOverflow [iov] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
InvalidLockSequence [lsq] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
StackOverflow [sov] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
CPlusPlusEH [eh] return: GN GN
1st chance: FullDump;Log;Time;Stack
2nd chance: Log;Time;Stack;FullDump;EventLog
UnknownException [*] return: GN GN
1st chance: FullDump;Log;Time;Stack
2nd chance: Log;Time;Stack;FullDump;EventLog
NET_CLR [clr] return: GN GN
1st chance: FullDump;VOID
2nd chance: Log;Time;Stack;FullDump;EventLog
CONTRL_C_OR_Debug_Break [bpe] return: Q GN
1st chance: Log;Time;EventLog;Stacks;LoadedModules;MatchingSymbols;MiniDump
2nd chance:
Wake_Debugger [wkd] return: Q GN
1st chance: FullDump;Log;Time;EventLog;Stacks;LoadedModules;MatchingSymbols;
2nd chance:
DLL_Load [ld] return: GN GN
1st chance: Log
2nd chance: Log
DLL_UnLoad [ud] return: GN GN
1st chance: Log
2nd chance: Log
Process_Shut_Down [epr] return: VOID VOID
1st chance: Log;Time;EventLog;Stacks;FullDump
2nd chance:
Application_hang [aph] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
Ctl_C_Console_app [cce] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
Data_misaligned [dm] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
Guard_page_violation [gp] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
In_page_IO_error [ip] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
Invalid_system_call [isc] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
Stack_buffer_overflow [sbo] return: GN GN
1st chance: FullDump;Log;Time;Stack;
2nd chance: Log;Time;Stack;FullDump;EventLog
*** ERROR ***
*** ERROR ***
*** ERROR ***
The following requested processes are not executing:
SMARTFTP.EXE;

I also have the tasklist if you need it. Using the latest (downloaded today). This last time was a bit different. The program just closed and didn't even give an error.

2008-10-05 23:37:18

Darkwing:
The problem Michl reported is caused by the outpost product. Uninstalling or upgrading the outpost firewall very likely fixes the problem. For your problem please upload the crash dump and post the link. Also post the system information from the menu: Help->About "System Information"

Michl

2008-10-06 07:50:12

Darkwing:
The problem Michl reported is caused by the outpost product. Uninstalling or upgrading the outpost firewall very likely fixes the problem.

Ouhh... sorry... yes, the new version of Outpost fixes the problem... sorry...

was my flault... "those who can read, got defenitly an advantage"
I didn't think about it, because it was only happens with smartFTP... so sorry!!! now it works and I'm happy again with my smartFTP

paulOr

2008-10-06 18:08:13

This might be a stupid question, however, how do i update outpost?

2008-10-06 19:07:44

Do you have the Outpost firewall installed? Otherwise this does not apply to you.

darkwing

2008-10-10 23:20:27

Ok,

I think I've found another bug in addition to the random crashing. Turning on the debug tool slows my system down to a crawl and I get logs that quickly add up to gigabytes of DMP files. Is this normal? I've included only 3 of the DMP files at:

www.bridgewatermedia.ca/smartftp1/Crash.zip (100MB)

In addition, I've discovered that if I create a local directory, SmartFTP thinks it is a file until I hit refresh. I've got a sample flash movie of how this happens. This one I think I can reproduce.

www.bridgewatermedia.ca/smartftp1/ (about 25 secs into the movie - I was trying to move files from 1 server to another but apparently one of my servers doesn't like that either)

Darkwing

darkwing

2008-10-11 00:21:16

Caught the crash with Camtasia...but this one doesn't have the dumps.

www.bridgewatermedia.ca/smartftp2/

Darkwing

2008-10-11 10:24:16

Thank you.

We think both problem are caused by a a shell extension you have installed. Please install ShellExView and disable one shell extension after the other.
http://www.nirsoft.net/utils/shexview.html

All shell extension from Microsoft and SmartFTP are okay. You need to restart the Explorer.exe process after you made a change otherwise the shell extension dlls are not unloaded.

Regards,
Mat