Crash when saving during remote editing in 3.0.1021.15

danifer

2008-08-19 11:42:27

got this crash when I was saving a file I was remotely editing.

AppName: smartftp.exe AppVer: 3.0.1021.15 ModName: sftransferqueue.dll
ModVer: 1.0.14.15 Offset: 000396e2

[codebox]<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SmartFTP.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="BackupTool.exe" SIZE="914216" CHECKSUM="0x91191173" BIN_FILE_VERSION="2.0.3.6" BIN_PRODUCT_VERSION="2.0.3.6" PRODUCT_VERSION="2.0.3.6" FILE_DESCRIPTION="SmartFTP Client Backup Tool" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Client Backup Tool" FILE_VERSION="2.0.3.6" ORIGINAL_FILENAME="BackupTool.exe" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE1692" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.3.6" UPTO_BIN_PRODUCT_VERSION="2.0.3.6" LINK_DATE="04/27/2008 13:44:16" UPTO_LINK_DATE="04/27/2008 13:44:16" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sfFavorites.dll" SIZE="1860896" CHECKSUM="0xC4031D35" BIN_FILE_VERSION="1.0.17.15" BIN_PRODUCT_VERSION="1.0.17.15" PRODUCT_VERSION="1.0.17.15" FILE_DESCRIPTION="SmartFTP Favorites" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Favorites" FILE_VERSION="1.0.17.15" ORIGINAL_FILENAME="sfFavorites.dll" INTERNAL_NAME="SmartFTP Favorites" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1D4805" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.17.15" UPTO_BIN_PRODUCT_VERSION="1.0.17.15" LINK_DATE="08/16/2008 13:44:00" UPTO_LINK_DATE="08/16/2008 13:44:00" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sfFavoritesShellExtension.dll" SIZE="527168" CHECKSUM="0x1A9E07E3" BIN_FILE_VERSION="1.0.1.13" BIN_PRODUCT_VERSION="1.0.1.13" PRODUCT_VERSION="1.0.1.13" FILE_DESCRIPTION="SmartFTP Favorites Shell Extension" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Favorites Shell Extension" FILE_VERSION="1.0.1.13" ORIGINAL_FILENAME="sfFavoritesShellExtension.dll" INTERNAL_NAME="SmartFTP Favorites" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x9018D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.1.13" UPTO_BIN_PRODUCT_VERSION="1.0.1.13" LINK_DATE="05/25/2008 20:44:36" UPTO_LINK_DATE="05/25/2008 20:44:36" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sfFTPLib.dll" SIZE="2778920" CHECKSUM="0x7833D632" BIN_FILE_VERSION="1.5.13.42" BIN_PRODUCT_VERSION="1.5.13.42" PRODUCT_VERSION="1.5.13.42" FILE_DESCRIPTION="SmartFTP FTP Library" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP FTP Library" FILE_VERSION="1.5.13.42" ORIGINAL_FILENAME="sfFTPLib.dll" INTERNAL_NAME="SmartFTP FTP Library" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2B2822" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.5.13.42" UPTO_BIN_PRODUCT_VERSION="1.5.13.42" LINK_DATE="08/06/2008 19:57:22" UPTO_LINK_DATE="08/06/2008 19:57:22" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sfFTPShellExtension.dll" SIZE="3782968" CHECKSUM="0xAE2A3E4A" BIN_FILE_VERSION="1.0.12.15" BIN_PRODUCT_VERSION="1.0.12.15" PRODUCT_VERSION="1.0.12.15" FILE_DESCRIPTION="SmartFTP FTP Shell Namespace Extension" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP" FILE_VERSION="1.0.12.15" ORIGINAL_FILENAME="sfFTPShellExtension.dll" INTERNAL_NAME="SmartFTP FTP Shell Namespace Extension" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3A35B4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.12.15" UPTO_BIN_PRODUCT_VERSION="1.0.12.15" LINK_DATE="08/16/2008 13:48:09" UPTO_LINK_DATE="08/16/2008 13:48:09" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sfPidlStorage.dll" SIZE="375592" CHECKSUM="0xB47DB11F" BIN_FILE_VERSION="1.0.12.15" BIN_PRODUCT_VERSION="1.0.12.15" PRODUCT_VERSION="1.0.12.15" FILE_DESCRIPTION="SmartFTP Pidl Storage" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP" FILE_VERSION="1.0.12.15" ORIGINAL_FILENAME="sfPidlStorage.dll" INTERNAL_NAME="SmartFTP Pidl Storage" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5BCB6" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.12.15" UPTO_BIN_PRODUCT_VERSION="1.0.12.15" LINK_DATE="08/16/2008 13:40:52" UPTO_LINK_DATE="08/16/2008 13:40:52" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sfShellTools.dll" SIZE="405304" CHECKSUM="0xBE8195DA" BIN_FILE_VERSION="1.0.2.6" BIN_PRODUCT_VERSION="1.0.2.6" PRODUCT_VERSION="1.0.2.6" FILE_DESCRIPTION="SmartFTP Shell Tools" COMPANY_NAME="SmartSoft Ltd" PRODUCT_NAME="SmartFTP Client" FILE_VERSION="1.0.2.6" ORIGINAL_FILENAME="sfShellTools.dll" INTERNAL_NAME="sfShellTools.dll" LEGAL_COPYRIGHT="© SmartSoft Ltd. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6CE60" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.2.6" UPTO_BIN_PRODUCT_VERSION="1.0.2.6" LINK_DATE="08/01/2008 21:32:20" UPTO_LINK_DATE="08/01/2008 21:32:20" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="sfTransferQueue.dll" SIZE="1427248" CHECKSUM="0xA18B97A9" BIN_FILE_VERSION="1.0.14.15" BIN_PRODUCT_VERSION="1.0.14.15" PRODUCT_VERSION="1.0.14.15" FILE_DESCRIPTION="SmartFTP Transfer Queue" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Transfer Queue" FILE_VERSION="1.0.14.15" ORIGINAL_FILENAME="sfTransferQueue.dll" INTERNAL_NAME="SmartFTP Favorites" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x164FA6" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.14.15" UPTO_BIN_PRODUCT_VERSION="1.0.14.15" LINK_DATE="08/16/2008 13:44:26" UPTO_LINK_DATE="08/16/2008 13:44:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="SmartFTP.exe" SIZE="7263008" CHECKSUM="0x3205DB4A" BIN_FILE_VERSION="3.0.1021.15" BIN_PRODUCT_VERSION="3.0.1021.15" PRODUCT_VERSION="3.0.1021.15" FILE_DESCRIPTION="SmartFTP Client" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Client" FILE_VERSION="3.0.1021.15" ORIGINAL_FILENAME="SmartFTP.exe" INTERNAL_NAME="SmartFTP" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6EE6B9" LINKER_VERSION="0x20000" UPTO_BIN_FILE_VERSION="3.0.1021.15" UPTO_BIN_PRODUCT_VERSION="3.0.1021.15" LINK_DATE="08/16/2008 13:52:47" UPTO_LINK_DATE="08/16/2008 13:52:47" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="SmartFTPPerf.dll" SIZE="269128" CHECKSUM="0x524DFA13" BIN_FILE_VERSION="1.0.0.2" BIN_PRODUCT_VERSION="1.0.0.2" PRODUCT_VERSION="1.0.0.2" FILE_DESCRIPTION="SmartFTPPerf Module" COMPANY_NAME="SmartSoft Ltd" PRODUCT_NAME="SmartFTPPerf Module" FILE_VERSION="1.0.0.2" ORIGINAL_FILENAME="SmartFTPPerf.dll" INTERNAL_NAME="SmartFTPPerf" LEGAL_COPYRIGHT="© SmartSoft Ltd. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x49835" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.2" UPTO_BIN_PRODUCT_VERSION="1.0.0.2" LINK_DATE="06/02/2008 07:47:15" UPTO_LINK_DATE="06/02/2008 07:47:15" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="SmartFTPPS.dll" SIZE="104744" CHECKSUM="0x1799916A" BIN_FILE_VERSION="3.0.1021.15" BIN_PRODUCT_VERSION="3.0.1021.15" PRODUCT_VERSION="3.0.1021.15" FILE_DESCRIPTION="SmartFTP Client Proxy" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Client" FILE_VERSION="3.0.1021.15" ORIGINAL_FILENAME="SmartFTPPS.dll" INTERNAL_NAME="SmartFTP" LEGAL_COPYRIGHT="Copyright © 2008 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1A55F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1021.15" UPTO_BIN_PRODUCT_VERSION="3.0.1021.15" LINK_DATE="08/16/2008 13:45:37" UPTO_LINK_DATE="08/16/2008 13:45:37" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="unins000.exe" SIZE="695642" CHECKSUM="0x710091A4" BIN_FILE_VERSION="51.49.0.0" BIN_PRODUCT_VERSION="0.0.0.0" FILE_DESCRIPTION="Setup/Uninstall" FILE_VERSION="51.49.0.0" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x60000" UPTO_BIN_FILE_VERSION="51.49.0.0" UPTO_BIN_PRODUCT_VERSION="0.0.0.0" LINK_DATE="06/19/1992 22:22:17" UPTO_LINK_DATE="06/19/1992 22:22:17" VER_LANGUAGE="Language Neutral [0x0]" />
</EXE>
<EXE NAME="sfTransferQueue.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="sfTransferQueue.dll" SIZE="1427248" CHECKSUM="0xA18B97A9" BIN_FILE_VERSION="1.0.14.15" BIN_PRODUCT_VERSION="1.0.14.15" PRODUCT_VERSION="1.0.14.15" FILE_DESCRIPTION="SmartFTP Transfer Queue" COMPANY_NAME="SmartSoft Ltd." PRODUCT_NAME="SmartFTP Transfer Queue" FILE_VERSION="1.0.14.15" ORIGINAL_FILENAME="sfTransferQueue.dll" INTERNAL_NAME="SmartFTP Favorites" LEGAL_COPYRIGHT="Copyright © 2007 by SmartSoft Ltd." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x164FA6" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.14.15" UPTO_BIN_PRODUCT_VERSION="1.0.14.15" LINK_DATE="08/16/2008 13:44:26" UPTO_LINK_DATE="08/16/2008 13:44:26" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5512" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24" UPTO_LINK_DATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
[/codebox]

2008-08-19 14:25:02

Please provide a crash dump:
https://www.smartftp.com/support/kb/how- ... f2594.html

Regards,
Mat

danifer

2008-08-28 13:15:26

You'll find the dump here

I first got this problem in reported version , but also with current version 3.0.1022.8.

2008-08-28 16:07:55

Hello danifer.

Can you contact us at support at smartftp.com with the links?

Hm we need the dumps which correspondent to version 3.0.1022.* since we do not have all the debug files for version 3.0.1021 anymore.

Thank you
Regards,
Mat

danifer

2008-08-28 22:23:37

Its pretty easy to reproduce. Just remote edit a file, and save it over and over it again until you get a error msg from your editor that the file cant be written because its being used by another process or something similiar and then I do another save and mostly that crashes smartftp.

Hello danifer.

Can you contact us at support at smartftp.com with the links?

Hm we need the dumps which correspondent to version 3.0.1022.* since we do not have all the debug files for version 3.0.1021 anymore.

Thank you
Regards,
Mat

2008-08-28 22:24:28

Let me see if I can reproduce it with your instructions.

2008-08-28 22:35:26

Got it.

2008-08-28 22:58:57

Fix in latest version:
https://www.smartftp.com/download

Please give it a try. Thanks.
Regards,
Mat

danifer

2008-08-30 11:35:09

Thanks man. I can't reproduce it anymore. It seems like its fixed. Good job.