Super Slow Transfer Speeds

Hi,

I'm a real amateur with FTP. I am uploading very small files (under 100kb mostly)and it will literally take hours to upload one file at a time. The file will be "pre-transfering" and then it will become idle and retry later. This process keeps repeating itself.

When I get lucky, it starts to upload, but then it will only upload a few kb of the file (not the whole thing) before going idle again. The result is that pages on my website that I am trying to update are coming up as incomplete (which is even worse than out of date).

I really have no idea how to fix this. Please help me troubleshoot using layman's terms!

Thanks!

Please post the log of the transfer: Double click the file in the transfer queue.

[11:00:38] 213 20101109155846
[11:00:38] Obtaining file information (size/date) from directory listing.
[11:00:38] TYPE A
[11:00:38] 213-Status follows:
[11:00:38] -rw-r--r-- 1 ftp ftp 0 Nov 09 15:58 artists-exhibited.htm
[11:00:38] 213 End of status
[11:00:38] PASV
[11:00:38] 200 Switching to ASCII mode.
[11:00:38] TYPE I
[11:00:38] 227 Entering Passive Mode (76,12,25,217,253,148)
[11:00:38] PASV
[11:00:38] 200 Switching to Binary mode.
[11:00:38] Transfer failed.
[11:00:38] Operation End
[11:01:08] Operation Begin
[11:01:08] Remote file exist check: "artists-exhibited.htm".
[11:01:08] SIZE artists-exhibited.htm
[11:01:08] 213 0
[11:01:08] MDTM artists-exhibited.htm
[11:01:08] 213 20101109155846
[11:01:08] Source File: Size=19816, Time=2010-10-16T15:48:22
[11:01:08] Destination File: Size=0, Time=2010-11-09T15:58:46
[11:01:08] RecentTime=2010-11-09T16:01:08
[11:01:08] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[11:01:08] PASV
[11:01:08] 227 Entering Passive Mode (76,12,25,217,199,30)
[11:01:08] Opening data connection to 76.12.25.217 Port: 50974
[11:01:08] STOR artists-exhibited.htm
[11:01:29] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[11:01:29] Transfer failed.
[11:01:29] Operation End
[11:01:59] Operation Begin
[11:01:59] Remote file exist check: "artists-exhibited.htm".
[11:01:59] SIZE artists-exhibited.htm
[11:02:08] 425 Failed to establish connection.
[11:02:08] MDTM artists-exhibited.htm
[11:02:08] 213 0
[11:02:08] STAT artists-exhibited.htm
[11:02:08] 213 20101109160016
[11:02:08] Obtaining file information (size/date) from directory listing.
[11:02:08] TYPE A
[11:02:08] 213-Status follows:
[11:02:08] -rw-r--r-- 1 ftp ftp 0 Nov 09 16:00 artists-exhibited.htm
[11:02:08] 213 End of status
[11:02:08] PASV
[11:02:08] 200 Switching to ASCII mode.
[11:02:08] TYPE I
[11:02:08] 227 Entering Passive Mode (76,12,25,217,244,233)
[11:02:08] PASV
[11:02:08] 200 Switching to Binary mode.
[11:02:08] Transfer failed.
[11:02:08] Operation End
[11:02:38] Operation Begin
[11:02:38] Remote file exist check: "artists-exhibited.htm".
[11:02:38] SIZE artists-exhibited.htm
[11:02:38] 213 0
[11:02:38] MDTM artists-exhibited.htm
[11:02:38] 213 20101109160016
[11:02:38] Source File: Size=19816, Time=2010-10-16T15:48:22
[11:02:38] Destination File: Size=0, Time=2010-11-09T16:00:16
[11:02:38] RecentTime=2010-11-09T16:02:38
[11:02:38] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[11:02:38] PASV
[11:02:38] 227 Entering Passive Mode (76,12,25,217,254,77)
[11:02:38] Opening data connection to 76.12.25.217 Port: 65101
[11:02:38] STOR artists-exhibited.htm
[11:02:59] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[11:02:59] Transfer failed.
[11:02:59] Operation End

[11:12:38] 213 End of status
[11:12:38] PASV
[11:12:38] 200 Switching to ASCII mode.
[11:12:38] TYPE I
[11:12:38] 227 Entering Passive Mode (76,12,25,217,237,153)
[11:12:38] PASV
[11:12:38] 200 Switching to Binary mode.
[11:12:38] Transfer failed.
[11:12:38] Operation End
[11:13:08] Operation Begin
[11:13:08] Remote file exist check: "artists-exhibited.htm".
[11:13:08] SIZE artists-exhibited.htm
[11:13:08] 213 0
[11:13:08] MDTM artists-exhibited.htm
[11:13:08] 213 20101109161046
[11:13:08] Source File: Size=19816, Time=2010-10-16T15:48:22
[11:13:08] Destination File: Size=0, Time=2010-11-09T16:10:46
[11:13:08] RecentTime=2010-11-09T16:13:08
[11:13:08] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[11:13:08] PASV
[11:13:08] 227 Entering Passive Mode (76,12,25,217,215,207)
[11:13:08] Opening data connection to 76.12.25.217 Port: 55247
[11:13:08] STOR artists-exhibited.htm
[11:13:29] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[11:13:29] Transfer failed.
[11:13:29] Operation End
[11:13:59] Operation Begin
[11:13:59] Remote file exist check: "artists-exhibited.htm".
[11:13:59] SIZE artists-exhibited.htm
[11:14:08] 425 Failed to establish connection.
[11:14:08] MDTM artists-exhibited.htm
[11:14:08] 213 0
[11:14:08] STAT artists-exhibited.htm
[11:14:08] 213 20101109161216
[11:14:08] Obtaining file information (size/date) from directory listing.
[11:14:08] TYPE A
[11:14:08] 213-Status follows:
[11:14:08] -rw-r--r-- 1 ftp ftp 0 Nov 09 16:12 artists-exhibited.htm
[11:14:08] 213 End of status
[11:14:08] PASV
[11:14:08] 200 Switching to ASCII mode.
[11:14:08] TYPE I
[11:14:08] 227 Entering Passive Mode (76,12,25,217,194,232)
[11:14:08] PASV
[11:14:08] 200 Switching to Binary mode.
[11:14:08] Transfer failed.
[11:14:08] Operation End

Its a network problem. Try to switch to active mode (PORT):
https://www.smartftp.com/support/kb/how- ... de-f1.html

That doesn't seem to have helped.

[15:24:16] PWD
[15:24:16] 257 "/"
[15:24:16] TYPE A
[15:24:16] 200 Switching to ASCII mode.
[15:24:16] PORT 192,168,1,43,6,234
[15:24:16] 200 PORT command successful. Consider using PASV.
[15:24:16] LIST -aL
[15:24:16] 150 Here comes the directory listing.
[15:24:17] 175110 bytes transferred. (124 KB/s) (00:00:01)
[15:24:17] 226 Directory send OK.
[15:24:17] MDTM artists-exhibited.htm
[15:24:17] 213 20101109202254
[15:24:17] Time zone offset: 0 seconds (0.0 hours)
[15:24:26] TYPE I
[15:24:26] 200 Switching to Binary mode.
[15:24:26] SIZE artists-exhibited.htm
[15:24:26] 213 0
[15:24:26] MDTM artists-exhibited.htm
[15:24:26] 213 20101109202254
[15:24:56] NOOP
[15:24:56] 200 NOOP ok.
[15:25:26] NOOP
[15:25:26] 200 NOOP ok.
[15:25:56] NOOP
[15:25:56] 200 NOOP ok.
[15:26:09] SIZE artists-exhibited.htm
[15:26:09] 213 0
[15:26:09] MDTM artists-exhibited.htm
[15:26:09] 213 20101109202454

Please post the log from the transfer.

[15:23:24] Operation Begin
[15:23:24] Resolving host name "ftp.acmefineart.com"
[15:23:24] Connecting to 76.12.25.217 Port: 21
[15:23:24] Connected to ftp.acmefineart.com.
[15:23:25] 220 Welcome to safesecureweb.com FTP service.
[15:23:25] USER leanne
[15:23:25] 331 Please specify the password.
[15:23:25] PASS (hidden)
[15:23:25] 230 Login successful.
[15:23:25] SYST
[15:23:25] 215 UNIX Type: L8
[15:23:25] Detected Server Type: UNIX
[15:23:25] RTT: 51.020 ms
[15:23:25] FEAT
[15:23:25] 211-Features:
[15:23:25] EPRT
[15:23:25] EPSV
[15:23:25] MDTM
[15:23:25] PASV
[15:23:25] REST STREAM
[15:23:25] SIZE
[15:23:25] TVFS
[15:23:25] 211 End
[15:23:25] PWD
[15:23:25] 257 "/"
[15:23:25] Remote file exist check: "artists-exhibited.htm".
[15:23:25] TYPE I
[15:23:25] 200 Switching to Binary mode.
[15:23:25] SIZE artists-exhibited.htm
[15:23:25] 213 0
[15:23:25] MDTM artists-exhibited.htm
[15:23:25] 213 20101109202154
[15:23:25] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:23:25] Destination File: Size=0, Time=2010-11-09T20:21:54
[15:23:25] RecentTime=2010-11-09T20:23:25
[15:23:25] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:23:25] PORT 192,168,1,43,6,207
[15:23:25] 200 PORT command successful. Consider using PASV.
[15:23:25] STOR artists-exhibited.htm
[15:24:26] Timeout (60s).
[15:24:26] Active Help: https://www.smartftp.com/support/kb/74
[15:24:26] Client closed the connection.
[15:24:26] Transfer failed.
[15:24:26] Operation End
[15:24:38] Operation Begin
[15:24:38] Resolving host name "ftp.acmefineart.com"
[15:24:38] Connecting to 76.12.25.217 Port: 21
[15:24:38] Connected to ftp.acmefineart.com.
[15:24:38] Server closed connection
[15:24:38] An established connection was aborted by the software in your host machine.
[15:24:38] Destination connection error.
[15:24:38] Operation End
[15:25:08] Operation Begin
[15:25:08] Resolving host name "ftp.acmefineart.com"
[15:25:08] Connecting to 76.12.25.217 Port: 21
[15:25:08] Connected to ftp.acmefineart.com.
[15:25:08] 220 Welcome to safesecureweb.com FTP service.
[15:25:08] USER leanne
[15:25:08] 331 Please specify the password.
[15:25:08] PASS (hidden)
[15:25:08] 230 Login successful.
[15:25:08] SYST
[15:25:09] 215 UNIX Type: L8
[15:25:09] Detected Server Type: UNIX
[15:25:09] RTT: 45.583 ms
[15:25:09] FEAT
[15:25:09] 211-Features:
[15:25:09] EPRT
[15:25:09] EPSV
[15:25:09] MDTM
[15:25:09] PASV
[15:25:09] REST STREAM
[15:25:09] SIZE
[15:25:09] TVFS
[15:25:09] 211 End
[15:25:09] PWD
[15:25:09] 257 "/"
[15:25:09] Remote file exist check: "artists-exhibited.htm".
[15:25:09] TYPE I
[15:25:09] 200 Switching to Binary mode.
[15:25:09] SIZE artists-exhibited.htm
[15:25:09] 213 0
[15:25:09] MDTM artists-exhibited.htm
[15:25:09] 213 20101109202354
[15:25:09] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:25:09] Destination File: Size=0, Time=2010-11-09T20:23:54
[15:25:09] RecentTime=2010-11-09T20:25:09
[15:25:09] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:25:09] PORT 192,168,1,43,6,252
[15:25:09] 200 PORT command successful. Consider using PASV.
[15:25:09] STOR artists-exhibited.htm
[15:26:09] Timeout (60s).
[15:26:09] Active Help: https://www.smartftp.com/support/kb/74
[15:26:09] Client closed the connection.
[15:26:09] Transfer failed.
[15:26:09] Operation End
[15:26:39] Operation Begin
[15:26:39] Resolving host name "ftp.acmefineart.com"
[15:26:39] Connecting to 76.12.25.217 Port: 21
[15:26:39] Connected to ftp.acmefineart.com.
[15:26:39] Server closed connection
[15:26:39] An established connection was aborted by the software in your host machine.
[15:26:39] Destination connection error.
[15:26:39] Operation End
[15:27:09] Operation Begin
[15:27:09] Resolving host name "ftp.acmefineart.com"
[15:27:09] Connecting to 76.12.25.217 Port: 21
[15:27:09] Connected to ftp.acmefineart.com.
[15:27:09] 220 Welcome to safesecureweb.com FTP service.
[15:27:09] USER leanne
[15:27:09] 331 Please specify the password.
[15:27:09] PASS (hidden)
[15:27:10] 230 Login successful.
[15:27:10] SYST
[15:27:10] 215 UNIX Type: L8
[15:27:10] Detected Server Type: UNIX
[15:27:10] RTT: 47.299 ms
[15:27:10] FEAT
[15:27:10] 211-Features:
[15:27:10] EPRT
[15:27:10] EPSV
[15:27:10] MDTM
[15:27:10] PASV
[15:27:10] REST STREAM
[15:27:10] SIZE
[15:27:10] TVFS
[15:27:10] 211 End
[15:27:10] PWD
[15:27:10] 257 "/"
[15:27:10] Remote file exist check: "artists-exhibited.htm".
[15:27:10] TYPE I
[15:27:10] 200 Switching to Binary mode.
[15:27:10] SIZE artists-exhibited.htm
[15:27:10] 213 0
[15:27:10] MDTM artists-exhibited.htm
[15:27:10] 213 20101109202554
[15:27:10] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:27:10] Destination File: Size=0, Time=2010-11-09T20:25:54
[15:27:10] RecentTime=2010-11-09T20:27:10
[15:27:10] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:27:10] PORT 192,168,1,43,7,29
[15:27:10] 200 PORT command successful. Consider using PASV.
[15:27:10] STOR artists-exhibited.htm
[15:28:10] Timeout (60s).
[15:28:10] Active Help: https://www.smartftp.com/support/kb/74
[15:28:10] Client closed the connection.
[15:28:10] Transfer failed.
[15:28:10] Operation End
[15:28:40] Operation Begin
[15:28:40] Resolving host name "ftp.acmefineart.com"
[15:28:40] Connecting to 76.12.25.217 Port: 21
[15:28:40] Connected to ftp.acmefineart.com.
[15:28:40] 220 Welcome to safesecureweb.com FTP service.
[15:28:40] USER leanne
[15:28:40] 331 Please specify the password.
[15:28:40] PASS (hidden)
[15:28:41] 230 Login successful.
[15:28:41] SYST
[15:28:41] 215 UNIX Type: L8
[15:28:41] Detected Server Type: UNIX
[15:28:41] RTT: 47.183 ms
[15:28:41] FEAT
[15:28:41] 211-Features:
[15:28:41] EPRT
[15:28:41] EPSV
[15:28:41] MDTM
[15:28:41] PASV
[15:28:41] REST STREAM
[15:28:41] SIZE
[15:28:41] TVFS
[15:28:41] 211 End
[15:28:41] PWD
[15:28:41] 257 "/"
[15:28:41] Remote file exist check: "artists-exhibited.htm".
[15:28:41] TYPE I
[15:28:41] 200 Switching to Binary mode.
[15:28:41] SIZE artists-exhibited.htm
[15:28:41] 213 0
[15:28:41] MDTM artists-exhibited.htm
[15:28:41] 213 20101109202654
[15:28:41] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:28:41] Destination File: Size=0, Time=2010-11-09T20:26:54
[15:28:41] RecentTime=2010-11-09T20:28:41
[15:28:41] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:28:41] PORT 192,168,1,43,7,55
[15:28:41] 200 PORT command successful. Consider using PASV.
[15:28:41] STOR artists-exhibited.htm
[15:29:41] Timeout (60s).
[15:29:41] Active Help: https://www.smartftp.com/support/kb/74
[15:29:41] Client closed the connection.
[15:29:41] Transfer failed.
[15:29:41] Operation End
[15:30:11] Operation Begin
[15:30:11] Resolving host name "ftp.acmefineart.com"
[15:30:11] Connecting to 76.12.25.217 Port: 21
[15:30:11] Connected to ftp.acmefineart.com.
[15:30:11] 220 Welcome to safesecureweb.com FTP service.
[15:30:11] USER leanne
[15:30:11] 331 Please specify the password.
[15:30:11] PASS (hidden)
[15:30:11] 230 Login successful.
[15:30:11] SYST
[15:30:12] 215 UNIX Type: L8
[15:30:12] Detected Server Type: UNIX
[15:30:12] RTT: 46.119 ms
[15:30:12] FEAT
[15:30:12] 211-Features:
[15:30:12] EPRT
[15:30:12] EPSV
[15:30:12] MDTM
[15:30:12] PASV
[15:30:12] REST STREAM
[15:30:12] SIZE
[15:30:12] TVFS
[15:30:12] 211 End
[15:30:12] PWD
[15:30:12] 257 "/"
[15:30:12] Remote file exist check: "artists-exhibited.htm".
[15:30:12] TYPE I
[15:30:12] 200 Switching to Binary mode.
[15:30:12] SIZE artists-exhibited.htm
[15:30:12] 213 0
[15:30:12] MDTM artists-exhibited.htm
[15:30:12] 213 20101109202854
[15:30:12] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:30:12] Destination File: Size=0, Time=2010-11-09T20:28:54
[15:30:12] RecentTime=2010-11-09T20:30:12
[15:30:12] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:30:12] PORT 192,168,1,43,7,89
[15:30:12] 200 PORT command successful. Consider using PASV.
[15:30:12] STOR artists-exhibited.htm
[15:31:12] Timeout (60s).
[15:31:12] Active Help: https://www.smartftp.com/support/kb/74
[15:31:12] Client closed the connection.
[15:31:12] Transfer failed.
[15:31:12] Operation End
[15:31:42] Operation Begin
[15:31:42] Resolving host name "ftp.acmefineart.com"
[15:31:42] Connecting to 76.12.25.217 Port: 21
[15:31:42] Connected to ftp.acmefineart.com.
[15:31:42] Server closed connection
[15:31:42] An established connection was aborted by the software in your host machine.
[15:31:42] Destination connection error.
[15:31:42] Operation End
[15:32:12] Operation Begin
[15:32:12] Resolving host name "ftp.acmefineart.com"
[15:32:12] Connecting to 76.12.25.217 Port: 21
[15:32:12] Connected to ftp.acmefineart.com.
[15:32:12] Server closed connection
[15:32:12] An established connection was aborted by the software in your host machine.
[15:32:12] Destination connection error.
[15:32:12] Operation End
[15:32:42] Operation Begin
[15:32:42] Resolving host name "ftp.acmefineart.com"
[15:32:42] Connecting to 76.12.25.217 Port: 21
[15:32:42] Connected to ftp.acmefineart.com.
[15:32:42] Server closed connection
[15:32:42] An established connection was aborted by the software in your host machine.
[15:32:42] Destination connection error.
[15:32:42] Operation End
[15:33:12] Operation Begin
[15:33:12] Resolving host name "ftp.acmefineart.com"
[15:33:12] Connecting to 76.12.25.217 Port: 21
[15:33:12] Connected to ftp.acmefineart.com.
[15:33:12] 220 Welcome to safesecureweb.com FTP service.
[15:33:12] USER leanne
[15:33:12] 331 Please specify the password.
[15:33:12] PASS (hidden)
[15:33:13] 230 Login successful.
[15:33:13] SYST
[15:33:13] 215 UNIX Type: L8
[15:33:13] Detected Server Type: UNIX
[15:33:13] RTT: 45.635 ms
[15:33:13] FEAT
[15:33:13] 211-Features:
[15:33:13] EPRT
[15:33:13] EPSV
[15:33:13] MDTM
[15:33:13] PASV
[15:33:13] REST STREAM
[15:33:13] SIZE
[15:33:13] TVFS
[15:33:13] 211 End
[15:33:13] PWD
[15:33:13] 257 "/"
[15:33:13] Remote file exist check: "artists-exhibited.htm".
[15:33:13] TYPE I
[15:33:13] 200 Switching to Binary mode.
[15:33:13] SIZE artists-exhibited.htm
[15:33:13] 213 1460
[15:33:13] MDTM artists-exhibited.htm
[15:33:13] 213 20101109203208
[15:33:13] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:33:13] Destination File: Size=1460, Time=2010-11-09T20:32:08
[15:33:13] RecentTime=2010-11-09T20:33:13
[15:33:13] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:33:13] PORT 192,168,1,43,7,152
[15:33:13] 200 PORT command successful. Consider using PASV.
[15:33:13] REST 1460
[15:33:13] 350 Restart position accepted (1460).
[15:33:13] STOR artists-exhibited.htm
[15:34:13] Timeout (60s).
[15:34:13] Active Help: https://www.smartftp.com/support/kb/74
[15:34:13] Client closed the connection.
[15:34:13] Transfer failed.
[15:34:13] Operation End
[15:34:43] Operation Begin
[15:34:43] Resolving host name "ftp.acmefineart.com"
[15:34:43] Connecting to 76.12.25.217 Port: 21
[15:34:43] Connected to ftp.acmefineart.com.
[15:34:43] 220 Welcome to safesecureweb.com FTP service.
[15:34:43] USER leanne
[15:34:43] 331 Please specify the password.
[15:34:43] PASS (hidden)
[15:34:44] 230 Login successful.
[15:34:44] SYST
[15:34:44] 215 UNIX Type: L8
[15:34:44] Detected Server Type: UNIX
[15:34:44] RTT: 47.498 ms
[15:34:44] FEAT
[15:34:44] 211-Features:
[15:34:44] EPRT
[15:34:44] EPSV
[15:34:44] MDTM
[15:34:44] PASV
[15:34:44] REST STREAM
[15:34:44] SIZE
[15:34:44] TVFS
[15:34:44] 211 End
[15:34:44] PWD
[15:34:44] 257 "/"
[15:34:44] Remote file exist check: "artists-exhibited.htm".
[15:34:44] TYPE I
[15:34:44] 200 Switching to Binary mode.
[15:34:44] SIZE artists-exhibited.htm
[15:34:44] 213 4380
[15:34:44] MDTM artists-exhibited.htm
[15:34:44] 213 20101109203249
[15:34:44] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:34:44] Destination File: Size=4380, Time=2010-11-09T20:32:49
[15:34:44] RecentTime=2010-11-09T20:34:44
[15:34:44] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:34:44] PORT 192,168,1,43,7,181
[15:34:44] 200 PORT command successful. Consider using PASV.
[15:34:44] REST 4380
[15:34:44] 350 Restart position accepted (4380).
[15:34:44] STOR artists-exhibited.htm
[15:35:44] Timeout (60s).
[15:35:44] Active Help: https://www.smartftp.com/support/kb/74
[15:35:44] Client closed the connection.
[15:35:44] Transfer failed.
[15:35:44] Operation End
[15:36:14] Operation Begin
[15:36:14] Resolving host name "ftp.acmefineart.com"
[15:36:14] Connecting to 76.12.25.217 Port: 21
[15:36:14] Connected to ftp.acmefineart.com.
[15:36:14] 220 Welcome to safesecureweb.com FTP service.
[15:36:14] USER leanne
[15:36:14] 331 Please specify the password.
[15:36:14] PASS (hidden)
[15:36:15] 230 Login successful.
[15:36:15] SYST
[15:36:15] 215 UNIX Type: L8
[15:36:15] Detected Server Type: UNIX
[15:36:15] RTT: 45.829 ms
[15:36:15] FEAT
[15:36:15] 211-Features:
[15:36:15] EPRT
[15:36:15] EPSV
[15:36:15] MDTM
[15:36:15] PASV
[15:36:15] REST STREAM
[15:36:15] SIZE
[15:36:15] TVFS
[15:36:15] 211 End
[15:36:15] PWD
[15:36:15] 257 "/"
[15:36:15] Remote file exist check: "artists-exhibited.htm".
[15:36:15] TYPE I
[15:36:15] 200 Switching to Binary mode.
[15:36:15] SIZE artists-exhibited.htm
[15:36:15] 213 4380
[15:36:15] MDTM artists-exhibited.htm
[15:36:15] 213 20101109203249
[15:36:15] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:36:15] Destination File: Size=4380, Time=2010-11-09T20:32:49
[15:36:15] RecentTime=2010-11-09T20:36:15
[15:36:15] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:36:15] PORT 192,168,1,43,7,208
[15:36:15] 200 PORT command successful. Consider using PASV.
[15:36:15] REST 4380
[15:36:15] 350 Restart position accepted (4380).
[15:36:15] STOR artists-exhibited.htm
[15:37:15] Timeout (60s).
[15:37:15] Active Help: https://www.smartftp.com/support/kb/74
[15:37:15] Client closed the connection.
[15:37:15] Transfer failed.
[15:37:15] Operation End
[15:37:45] Operation Begin
[15:37:45] Resolving host name "ftp.acmefineart.com"
[15:37:45] Connecting to 76.12.25.217 Port: 21
[15:37:45] Connected to ftp.acmefineart.com.
[15:37:45] 220 Welcome to safesecureweb.com FTP service.
[15:37:45] USER leanne
[15:37:45] 331 Please specify the password.
[15:37:45] PASS (hidden)
[15:37:46] 230 Login successful.
[15:37:46] SYST
[15:37:46] 215 UNIX Type: L8
[15:37:46] Detected Server Type: UNIX
[15:37:46] RTT: 45.754 ms
[15:37:46] FEAT
[15:37:46] 211-Features:
[15:37:46] EPRT
[15:37:46] EPSV
[15:37:46] MDTM
[15:37:46] PASV
[15:37:46] REST STREAM
[15:37:46] SIZE
[15:37:46] TVFS
[15:37:46] 211 End
[15:37:46] PWD
[15:37:46] 257 "/"
[15:37:46] Remote file exist check: "artists-exhibited.htm".
[15:37:46] TYPE I
[15:37:46] 200 Switching to Binary mode.
[15:37:46] SIZE artists-exhibited.htm
[15:37:46] 213 4380
[15:37:46] MDTM artists-exhibited.htm
[15:37:46] 213 20101109203249
[15:37:46] Source File: Size=19816, Time=2010-10-16T15:48:22
[15:37:46] Destination File: Size=4380, Time=2010-11-09T20:32:49
[15:37:46] RecentTime=2010-11-09T20:37:46
[15:37:46] Rule "IF Destination Time=Recent AND Size=Smaller AND Transfer=No Matter THEN Resume" matched. Action="Resume".
[15:37:46] PORT 192,168,1,43,7,231
[15:37:46] 200 PORT command successful. Consider using PASV.
[15:37:46] REST 4380
[15:37:46] 350 Restart position accepted (4380).
[15:37:46] STOR artists-exhibited.htm
[15:38:46] Timeout (60s).
[15:38:46] Active Help: https://www.smartftp.com/support/kb/74
[15:38:46] Client closed the connection.
[15:38:46] Transfer failed.
[15:38:46] Operation End
[15:39:16] Operation Begin
[15:39:16] Resolving host name "ftp.acmefineart.com"
[15:39:16] Connecting to 76.12.25.217 Port: 21
[15:39:16] Connected to ftp.acmefineart.com.
[15:39:16] Server closed connection
[15:39:16] An established connection was aborted by the software in your host machine.
[15:39:16] Destination connection error.
[15:39:16] Operation End

It definitively looks like a network issue. Check if you have the same problem with a different FTP server as well.

I actually have had the same issue with a different FTP Program, FileZilla, in the past. Where should I go from here to troubleshoot network issues? Should I call my ISP? Is this something that they can deal with?