Transfer of files fail on SFTP

I seem to be having a problem with the latest version of SmartFTP. I can not upload files to my SFTP server anymore. The transfer fails or SmartFTP locks up completely. Other FTP clients work just fine as well as Dreamweaver CS4.

I'm running SmartFTP v4.0.1091 64bit on a Windows 7 64bit machine. The FTP server is TitanFTP.

Thank you!

Please post the log from the transfer. You can get it by double clicking the file in the transfer queue.

[11:40:14] Operation Begin
[11:40:14] Resolving host name "hostnj.net"
[11:40:14] Connecting to Port:
[11:40:14] SSH-2.0-1.82 sshlib: sshlibSrSshServer 1.00
[11:40:14] Starting SSH session. Remote Id: "SSH-2.0-1.82 sshlib: sshlibSrSshServer 1.00"
[11:40:14] SSH protocol version reply. Client Id: "SSH-2.0-SmartFTP"
[11:40:14] Key Exchange Algorithm: diffie-hellman-group-exchange-sha1
[11:40:15] Key exchange completed.
[11:40:15] Host Key Algorithm: ssh-rsa
[11:40:15] Client to Server Encryption: aes128-cbc
[11:40:15] Server to Client Encryption: aes128-cbc
[11:40:15] Session MAC: hmac-sha1
[11:40:15] Client to Server Compression: zlib
[11:40:15] Server to Client Compression: zlib
[11:40:15] Requesting service "ssh-userauth".
[11:40:15] RTT: 287.235 ms
[11:40:15] Authentication request. Method: "none"
[11:40:15] Server supported authentications: publickey,password
[11:40:15] Authentication request. Method: "password"
[11:40:15] User authentication successful.
[11:40:15] SSH session established.
[11:40:15] Connected to ftp.hostnj.net.
[11:40:15] Detected Server Software: SRT Titan FTP Server
[11:40:15] Opening channel 0.
[11:40:15] Channel successfully opened (Local=0, Remote=0).
[11:40:16] SFTP protocol version 6
[11:40:16] Resolving path "/hostnj.net".
[11:40:16] Path successfully resolved.
[11:40:16] Remote file exist check: "Tulips.jpg".
[11:40:16] Getting attributes of "/hostnj.net/Tulips.jpg".
[11:40:16] 2 No such file.
[11:40:16] Uploading file to "/hostnj.net/Tulips.jpg".
[11:40:16] Restarting at 0.
[11:40:16] 2 No such file.
[11:40:16] Transfer failed.
[11:40:16] Operation End

What version of Titan FTP server are you using?

Titan is completely up to date. Version 8 Build 1036. As I mentioned, the other two FTP clients I use seem to work just fine, SmartFTP only stopped working after I upgraded to the latest version.

Also just an FYI, I tried making setting changes to the ftp server before I posted this request with no success. I've also tried SFTP v3 and v6, both fail. v3 seems to lock up SmartFTP completely, the task stays in memory and eventually needs to be manually shut down in task manager. It kills system performance, everything becomes jumpy. v6 at least just feeds back the error above and doesn't lock up SmartFTP.

Can you send the log with version SFTP version 3.

Oh yeah, also, I get a directory listing and that seems to work just fine. It's just when I go to transfer a file it looks like it's going to transfer but then stops at 0.

[12:33:23] Operation Begin
[12:33:23] Resolving host name "hostnj.net"
[12:33:23] Connecting to Port:
[12:33:24] SSH-2.0-1.82 sshlib: sshlibSrSshServer 1.00
[12:33:24] Starting SSH session. Remote Id: "SSH-2.0-1.82 sshlib: sshlibSrSshServer 1.00"
[12:33:24] SSH protocol version reply. Client Id: "SSH-2.0-SmartFTP"
[12:33:24] Key Exchange Algorithm: diffie-hellman-group-exchange-sha1
[12:33:24] Key exchange completed.
[12:33:24] Host Key Algorithm: ssh-rsa
[12:33:24] Client to Server Encryption: aes128-cbc
[12:33:24] Server to Client Encryption: aes128-cbc
[12:33:24] Session MAC: hmac-sha1
[12:33:24] Client to Server Compression: zlib
[12:33:24] Server to Client Compression: zlib
[12:33:24] Requesting service "ssh-userauth".
[12:33:25] RTT: 341.358 ms
[12:33:25] Authentication request. Method: "none"
[12:33:25] Server supported authentications: publickey,password
[12:33:25] Authentication request. Method: "password"
[12:33:25] User authentication successful.
[12:33:25] SSH session established.
[12:33:25] Connected to ftp.hostnj.net.
[12:33:25] Detected Server Software: SRT Titan FTP Server
[12:33:25] Opening channel 0.
[12:33:25] Channel successfully opened (Local=0, Remote=0).
[12:33:25] SFTP protocol version 3
[12:33:25] Resolving path "/hostnj.net".
[12:33:25] Path successfully resolved.
[12:33:25] Remote file exist check: "Penguins.jpg".
[12:33:25] Getting attributes of "/hostnj.net/Penguins.jpg".
[12:33:25] 2 No such file.
[12:33:25] Uploading file to "/hostnj.net/Penguins.jpg".
[12:33:25] Restarting at 0.

And again the task was still in the processes list taking up 50% of my CPU.

I will look into it.

The problem should be fixed. Please try it again with the latest version:
https://www.smartftp.com/download

Regards,
Mat

Unfortunatly that doesn't seem to have fixed the problem. I can try SFTP v3 again if you like.

[20:25:33] Operation Begin
[20:25:33] Resolving host name "ftp.hostnj.net"
[20:25:33] Connecting to 209.213.126.116 Port: 54483
[20:25:34] SSH-2.0-1.82 sshlib: sshlibSrSshServer 1.00
[20:25:34] Starting SSH session. Remote Id: "SSH-2.0-1.82 sshlib: sshlibSrSshServer 1.00"
[20:25:34] SSH protocol version reply. Client Id: "SSH-2.0-SmartFTP"
[20:25:34] Key Exchange Algorithm: diffie-hellman-group-exchange-sha1
[20:25:34] Key exchange completed.
[20:25:34] Host Key Algorithm: ssh-rsa
[20:25:34] Client to Server Encryption: aes128-cbc
[20:25:34] Server to Client Encryption: aes128-cbc
[20:25:34] Session MAC: hmac-sha1
[20:25:34] Client to Server Compression: zlib
[20:25:34] Server to Client Compression: zlib
[20:25:34] Requesting service "ssh-userauth".
[20:25:35] RTT: 253.132 ms
[20:25:35] Authentication request. Method: "none"
[20:25:35] Server supported authentications: publickey,password
[20:25:35] Authentication request. Method: "password"
[20:25:35] User authentication successful.
[20:25:35] SSH session established.
[20:25:35] Connected to ftp.hostnj.net.
[20:25:35] Detected Server Software: SRT Titan FTP Server
[20:25:35] Opening channel 0.
[20:25:35] Channel successfully opened (Local=0, Remote=0).
[20:25:35] SFTP protocol version 6
[20:25:35] Resolving path "/hostnj.net".
[20:25:35] Path successfully resolved.
[20:25:35] Remote file exist check: "PurchaseReport.pdf".
[20:25:35] Getting attributes of "/hostnj.net/PurchaseReport.pdf".
[20:25:35] 2 No such file.
[20:25:35] Uploading file to "/hostnj.net/PurchaseReport.pdf".
[20:25:35] Restarting at 0.
[20:25:35] 2 No such file.
[20:25:35] Transfer failed.
[20:25:35] Operation End

Yes, 3 works now... 6 does not though. Thanks for getting this back up and running for the time being.

I believe its a bug in Titan FTP Server server's protocol 6 implementation, respectively the SFTP component they use.