Moving SmartFTP to a new computer

Hi - first, is this the only way to get info? No phone number so I can talk to a live person for help/info?

My present computer keeps crashing, so am hopefully getting another this week. Unfortunately, I'm not a technical person. Please tell me all that's involved in moving SmartFTP to the new computer. thank you.

The maintenance (technical support) of your license has expired. Please renew it:
https://www.smartftp.com/purchase/renew.php