Scheduled Items Not Uploading

Sean

2009-11-13 17:55:22

If I drag and drop directories from the local browser to the remote browser the directories are uploaded successfully.

If I try and setup the same directories as on a schedule they do not upload. See transfer queue log below. This is only true for directories which contain many items (sub directories or files). A directory with two files uploaded successfully.

Process for setting up a schedule is:
Stop transfer queue.
Drag and drop folders to remote browser.
Configure transfer queue settings or the item including schedule.
Start the transfer queue.

Log for the transfer queue item:
[11:09:35] Transfer failed.
[11:09:35] Operation End
[11:10:05] Initializing. Transfer Queue v4.0.1066.0.
[11:10:05] Operation Begin
[11:10:05] CWD /SQL Server
[11:10:05] 250 CWD successful. "/SQL Server" is current directory.
[11:10:05] PWD
[11:10:05] 257 "/SQL Server" is current directory.
[11:10:05] MKD Documents
[11:10:05] 550 Directory already exists
[11:10:05] CWD /SQL Server/Documents
[11:10:05] 250 CWD successful. "/SQL Server/Documents" is current directory.
[11:10:05] PWD
[11:10:05] 257 "/SQL Server/Documents" is current directory.
[11:10:05] CWD /SQL Server
[11:10:05] 250 CWD successful. "/SQL Server" is current directory.
[11:10:05] PWD
[11:10:05] 257 "/SQL Server" is current directory.
[11:10:06] Skipping sorting of items. Reached limit of 10000 items.
[11:10:06] CWD /SQL Server/Documents
[11:10:06] 250 CWD successful. "/SQL Server/Documents" is current directory.
[11:10:06] PWD
[11:10:06] 257 "/SQL Server/Documents" is current directory.
[11:10:06] PASV
[11:10:06] 227 Entering Passive Mode (87,126,126,84,4,70)
[11:10:06] Opening data connection to 87.126.126.84 Port: 1294
[11:10:06] MLSD
[11:10:06] Connected. Exchanging encryption keys...
[11:10:06] Key Exchange: 1024 bit RSA
[11:10:06] Session Cipher: 128 bit AES
[11:10:06] TLS encrypted session established.
[11:10:06] 150 Connection accepted
[11:10:07] 226 Transfer OK, compression saved 732581 of 885289 bytes (82.76%)
[11:10:08] 152708 bytes transferred. (66.8 KB/s) (00:00:02)
[11:10:49] Transfer failed.
[11:10:49] Operation End

Server configuration:
+- System -----------------------------
Microsoft Windows 2008 Server Standard Edition (full installation)
Service Pack 1 (Build 6001)

CPU Speed : 2660 MHz
Total Memory : 4090 MB
Free Memory : 1849 MB

+- SmartFTP ---------------------------
Version : 4.0.1066.0
Time Stamp : 2009-11-09 14:19:51
Platform : x64
Id : 400087674
Maintenance : 2010-10-27
Days in use : 1

+- Language ---------------------------
en-US

+- Internet Explorer ------------------
Version : 8.0.6001.18828

+- Winsock ----------------------------
Winsock : 2.2

Thanks.

Sean

2009-11-14 03:55:37

Does it always fail or just sometimes?

Sean

2009-11-16 10:08:48

Always.

I tried recreating the queue but no luck. It just cycles and retries.

Sean

2009-11-16 10:25:14

Can you post the new log again?

Thanks
Mat

Sean

2009-11-16 18:06:59

Mat

I have added a single item to the queue and set a schedule. Same results as last time, just cycles on retries.

[17:56:25] Transfer failed.
[17:56:25] Operation End
[17:56:55] Initializing. Transfer Queue v4.0.1066.0.
[17:56:55] Operation Begin
[17:56:55] CWD /
[17:56:55] 250 CWD successful. "/" is current directory.
[17:56:55] PWD
[17:56:55] 257 "/" is current directory.
[17:56:55] MKD Invoices
[17:56:55] 550 Directory already exists
[17:56:55] CWD /Invoices
[17:56:55] 250 CWD successful. "/Invoices" is current directory.
[17:56:55] PWD
[17:56:55] 257 "/Invoices" is current directory.
[17:56:55] CWD /
[17:56:55] 250 CWD successful. "/" is current directory.
[17:56:55] PWD
[17:56:55] 257 "/" is current directory.
[17:56:55] Sorting 1 items.
[17:56:55] Sort Time=0s.
[17:56:55] CWD /Invoices
[17:56:55] 250 CWD successful. "/Invoices" is current directory.
[17:56:55] PWD
[17:56:55] 257 "/Invoices" is current directory.
[17:56:55] PASV
[17:56:55] 227 Entering Passive Mode (87,146,126,84,4,47)
[17:56:55] Opening data connection to 87.146.126.84 Port: 1271
[17:56:55] MLSD
[17:56:55] Connected. Exchanging encryption keys...
[17:56:55] 150 Connection accepted
[17:56:55] Key Exchange: 1024 bit RSA
[17:56:55] Session Cipher: 128 bit AES
[17:56:55] TLS encrypted session established.
[17:56:55] 81 bytes transferred. (2.47 KB/s) (32 ms)
[17:56:55] 226 Transfer OK, compression saved 10 of 91 bytes (10.99%)
[17:56:55] Transfer failed.
[17:56:55] Operation End

Thanks

Sean

2009-11-16 21:10:58

Can you post (or email) a screenshot from the first page in the transfer queue item properties dialog?

I got it. You have synchronize with delete enabled.

Thanks
Mat

2009-11-16 22:13:05

Bug confirmed. Bug fix will be included in the next build.
Thank you for reporting

2009-11-17 00:47:23

Please try the new version:
https://www.smartftp.com/Products/Client ... FTPMSI.exe

Sean

2009-11-20 16:40:53

This has resolved the upload problem. Thank you. I now have another issue in relation to this.

I have asked for a notification when a transfer queue item is processed. However it is sending me two emails for a single item. I have notifications running on a x386 machine without problems, this only seems a problem on x64.

Sean

2009-11-20 17:33:26

Can you provide some instructions on how to reproduce this?

Sean

2009-11-23 12:05:36

I have added several items to the transfer queue and configured.
Stop queue.
Drag and drop directories into place.
Set properties. One way with delete, no monitor, default settings on advanced tab.
Set schedule. Once daily.
Start transfer queue.
Group transfer queue items by ID.
On queue complete – close application.

Set email notifications.
On transfer queue item failure.
On transfer queue item group processed.
SMTP settings – protocol = normal, authentication = Auto

When the schedule runs or I manually process I receive two emails for a single item. Both emails are identical, both state success.

Thanks.

Sean