Can Not Upload files from My PC to FTP site

Just upgraded from 1.0 to 3.0. Now i cant upload files from my PC to an ftp site. Never had this problem prior to upgrade. Have re-instate SmartFTP software to address problem. Please advise to solutin... Thanks!

Below is log.

[15:36:39] SIZE CPC-TM_rev2 2_060105.pdf
[15:36:39] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[15:37:09] SIZE CPC-TM_rev2 2_060105.pdf
[15:37:09] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[15:37:39] SIZE CPC-TM_rev2 2_060105.pdf
[15:37:39] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[15:38:09] SIZE CPC-TM_rev2 2_060105.pdf
[15:38:09] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory

Please post the log from the transfer queue item. To get it double click the first file in the transfer queue window (at the bottom) that fails to upload.

Deleted.


Please post the log from the transfer queue item. To get it double click the first file in the transfer queue window (at the bottom) that fails to upload.


Here is transfer que. Look at the upload tutorial and follow instruction explicitly. Your attention and help is appreciated.

[14:34:57] Remote file exist check: "CPC-TM_rev2 2_060105.pdf".
[14:34:57] SIZE CPC-TM_rev2 2_060105.pdf
[14:34:57] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:34:57] File exist check failed. File not found or permission denied.
[14:34:57] PASV
[14:34:57] 451 Requested action aborted: local error in pro
[14:34:57] Transfer failed.
[14:34:57] Remote file exist check: "CPC-TM_rev2 2_060105.pdf".
[14:34:57] SIZE CPC-TM_rev2 2_060105.pdf
[14:34:57] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:34:57] File exist check failed. File not found or permission denied.
[14:34:57] PORT 15,10,170,55,6,210
[14:34:57] 200 PORT command successful
[14:34:57] STOR CPC-TM_rev2 2_060105.pdf
[14:34:57] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:34:57] Transfer failed.
[14:35:27] Remote file exist check: "CPC-TM_rev2 2_060105.pdf".
[14:35:27] SIZE CPC-TM_rev2 2_060105.pdf
[14:35:27] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:35:27] File exist check failed. File not found or permission denied.
[14:35:27] PORT 15,10,170,55,6,211
[14:35:27] 200 PORT command successful
[14:35:27] STOR CPC-TM_rev2 2_060105.pdf
[14:35:27] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:35:27] Transfer failed.
[14:35:57] Remote file exist check: "CPC-TM_rev2 2_060105.pdf".
[14:35:57] SIZE CPC-TM_rev2 2_060105.pdf
[14:35:57] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:35:57] File exist check failed. File not found or permission denied.
[14:35:57] PORT 15,10,170,55,6,212
[14:35:57] 200 PORT command successful
[14:35:57] STOR CPC-TM_rev2 2_060105.pdf
[14:35:57] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:35:57] Transfer failed.
[14:36:27] Resolving host name "15.192.32.69"
[14:36:27] Connecting to 15.192.32.69 Port: 21
[14:36:27] Connected to 15.192.32.69.
[14:36:27] 220-
[14:36:27] 220- This is a private system operated for Hewlett-Packard company business.
[14:36:27] 220- Authorization from HP management is required to use this system.
[14:36:27] 220- The HP Standards of Business Conduct and all HP Information Security
[14:36:27] 220- policies and standards must be strictly followed.
[14:36:27] 220- Use by unauthorized persons is prohibited and may result in civil
[14:36:27] 220- and/or criminal liability and prosecution.
[14:36:27] 220-
[14:36:27] 220- *******************************************************************
[14:36:27] 220- *** No HP Confidential or HP Private material may be uploaded ***
[14:36:27] 220- *** to or stored on this system!!! ***
[14:36:27] 220- *******************************************************************
[14:36:27] 220-
[14:36:27] 220 HPRC FTP Server System
[14:36:27] USER hpftp40
[14:36:27] 331 Password required for hpftp40
[14:36:27] PASS (hidden)
[14:36:31] 230------------------------------------------------------------------
[14:36:31] 230- H P R e s p o n s e C e n t e r F T P S e r v e r
[14:36:31] 230------------------------------------------------------------------
[14:36:31] 230- Welcome to the HP Response Center's ftp server.
[14:36:31] 230- You are user #62 at Thu Aug 20 20:36:31 2009.
[14:36:31] 230------------------------------------------------------------------
[14:36:31] 230- NOTE: If your FTP client implementation supports PASSIVE
[14:36:31] 230- mode, it is recommended that you enable it prior to
[14:36:31] 230- continuing.
[14:36:31] 230------------------------------------------------------------------
[14:36:31] 230 User hpftp40 logged in
[14:36:31] SYST
[14:36:31] 215 UNIX Type: L8
[14:36:31] Detected Server Type: UNIX
[14:36:31] RTT: 47.545 ms
[14:36:31] FEAT
[14:36:31] 211-Features:
[14:36:31] MDTM
[14:36:31] REST STREAM
[14:36:31] SIZE
[14:36:32] 211 End
[14:36:32] PWD
[14:36:32] 257 "/" is the current directory
[14:36:32] CWD /MediaSmart Server RFQ Info - 4 HDD/Encore HRD and other colateral
[14:36:32] 250 CWD command successful
[14:36:32] PWD
[14:36:32] 257 "/MediaSmart Server RFQ Info - 4 HDD/Encore HRD and other colateral" is the current directory
[14:36:32] Remote file exist check: "CPC-TM_rev2 2_060105.pdf".
[14:36:32] TYPE I
[14:36:32] 200 Type set to I
[14:36:32] SIZE CPC-TM_rev2 2_060105.pdf
[14:36:32] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:36:32] File exist check failed. File not found or permission denied.
[14:36:32] PORT 15,10,170,55,6,214
[14:36:32] 200 PORT command successful
[14:36:32] STOR CPC-TM_rev2 2_060105.pdf
[14:36:32] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:36:32] Transfer failed.
[14:37:02] Remote file exist check: "CPC-TM_rev2 2_060105.pdf".
[14:37:02] SIZE CPC-TM_rev2 2_060105.pdf
[14:37:02] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:37:02] File exist check failed. File not found or permission denied.
[14:37:02] PORT 15,10,170,55,6,223
[14:37:02] 200 PORT command successful
[14:37:02] STOR CPC-TM_rev2 2_060105.pdf
[14:37:02] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:37:02] Transfer failed.
[14:37:32] Remote file exist check: "CPC-TM_rev2 2_060105.pdf".
[14:37:32] SIZE CPC-TM_rev2 2_060105.pdf
[14:37:32] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:37:32] File exist check failed. File not found or permission denied.
[14:37:32] PORT 15,10,170,55,6,224
[14:37:32] 200 PORT command successful
[14:37:32] STOR CPC-TM_rev2 2_060105.pdf
[14:37:32] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory
[14:37:32] Transfer failed.

You server does not let you upload the file for some reason:
[14:37:32] PORT 15,10,170,55,6,224
[14:37:32] 200 PORT command successful
[14:37:32] STOR CPC-TM_rev2 2_060105.pdf
--> message comes from server:
[14:37:32] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory

Please contact your web hosting provider respectivelly the administrator of the server.

Regards,
Mat


You server does not let you upload the file for some reason:
[14:37:32] PORT 15,10,170,55,6,224
[14:37:32] 200 PORT command successful
[14:37:32] STOR CPC-TM_rev2 2_060105.pdf
--> message comes from server:
[14:37:32] 550 CPC-TM_rev2 2_060105.pdf: No such file or directory

Please contact your web hosting provider respectivelly the administrator of the server.

Regards,
Mat

Hi Mat, -- Did not have this problem with 2.0 version of software. Can I have link to where I can re-install 2.0 and get refund for 3.0? Thanks -- Fred

It does not seem the problem is with SmartFTP. Did you contact your web hosting provider for assistance?

Did you already try to switch to passive mode (PASV)?

KB is here:
https://www.smartftp.com/support/kb/how- ... de-f1.html


Did you already try to switch to passive mode (PASV)?

KB is here:
https://www.smartftp.com/support/kb/how ... de-f1.html

Yes V3 is in Passive mode.

v3 is in passive mode by default as well.

Please post the log with passive mode enabled.