"merge folders" no longer an option

Before, when I would upload a folder of files, a prompt would come up asking me if I wanted to merge the files in addition to make duplicates or cancel....

now I only get the option to copy a duplicate, appending (2) to each folder. Why is merge no longer an option? how do I restore this?

thank you!

sorry I forgot to include my system info:

+- System -----------------------------
Microsoft Windows Vista Business Edition
Service Pack 1 (Build 6001)

CPU Speed : 3059 MHz
Total Memory : 2047 MB
Free Memory : 1025 MB

+- SmartFTP ---------------------------
Version : 3.0.1026.32
Time Stamp : 2009-04-17 22:22:39
Platform : x86
Id : 400058229
Days in use : 56

+- Application DLL --------------------
sfFTPLib.dll : 1.5.17.34
sfFavorites.dll : 1.0.22.32
sfFavoritesShellExtension.dll : 2.0.2.16
sfTransferQueue.dll : 1.0.19.32
sfFTPShellExtension.dll : 1.0.17.32
SmartFTPPS.dll : 3.0.1026.32

+- Language ---------------------------
SmartFTP.exe : 3.0.1026.32

+- Internet Explorer ------------------
Version : 8.0.6001.18702

+- Winsock ----------------------------
Winsock : 2.2

Please install the latest version from here:
https://www.smartftp.com/download

If this doesnt help please post the log from the Remote Browser.

Thanks
Mat

SmartFTP uses SIZE to detect whether the item is a file or a folder. In your case the server returns a valid size (even though it is zero). However the server should only return the size for a file and not should fail for folders.

There is a chance that we can write a workaround for this particular server. Please post the complete log from the remote browser.
Thanks
Mat

SmartFTP uses SIZE to detect whether the item is a file or a folder. In your case the server returns a valid size (even though it is zero). However the server should only return the size for a file and not should fail for folders.

There is a chance that we can write a workaround for this particular server. Please post the complete log from the remote browser.
Thanks
Mat

you know what you're I completely forgot we changed our ftp to Cerberus FTP server, and that is when I started experiencing this issue! sorry about that, here is some of the log from the server

[13:42:03] SYST
[13:42:03] 215 UNIX Type: L8
[13:42:04] Detected Server Type: UNIX
[13:42:04] RTT: 27.666 ms
[13:42:04] FEAT
[13:42:04] 211- Additional features supported include:
[13:42:04] MDTM
[13:42:04] SIZE
[13:42:04] REST STREAM
[13:42:04] AUTH TLS
[13:42:04] AUTH SSL
[13:42:04] PBSZ
[13:42:04] PROT
[13:42:04] LANG EN*
[13:42:04] SITE CHMOD
[13:42:04] SITE PSWD
[13:42:04] 211 End
[13:42:04] Detected Server Software: Serv-U 4.x
[13:42:04] PWD
[13:42:04] 257 "/" is the current directory

the server software as I said is cerberus ftp, but I'm not sure what else to paste here, and I don't want to publicly paste the whole log, perhaps you can provide an email address to send this to if you need more information?

thanks again for your help!

The Cerberus author confirmed the but and a new version of Cerberus with the fix will be released in the coming days:
http://www.cerberusftp.com/development/

Regards,
Mat

It looks like a problem in Cerberus. Please report the bug to them and they look into it.

Regards,
Mat

It looks like a problem in Cerberus. Please report the bug to them and they look into it.

Regards,
Mat

haha you know what I just realized that I should not have posted this here. the problem is cerberus and not smartftp, I have no idea why I posted it here. Mondays!!!

thanks for all your help!