"merge folders" no longer an option

SelArom

2009-05-01 18:14:54

Before, when I would upload a folder of files, a prompt would come up asking me if I wanted to merge the files in addition to make duplicates or cancel....

now I only get the option to copy a duplicate, appending (2) to each folder. Why is merge no longer an option? how do I restore this?

thank you!

SelArom

2009-05-01 18:24:08

sorry I forgot to include my system info:

+- System -----------------------------
Microsoft Windows Vista Business Edition
Service Pack 1 (Build 6001)

CPU Speed : 3059 MHz
Total Memory : 2047 MB
Free Memory : 1025 MB

+- SmartFTP ---------------------------
Version : 3.0.1026.32
Time Stamp : 2009-04-17 22:22:39
Platform : x86
Id : 400058229
Days in use : 56

+- Application DLL --------------------
sfFTPLib.dll : 1.5.17.34
sfFavorites.dll : 1.0.22.32
sfFavoritesShellExtension.dll : 2.0.2.16
sfTransferQueue.dll : 1.0.19.32
sfFTPShellExtension.dll : 1.0.17.32
SmartFTPPS.dll : 3.0.1026.32

+- Language ---------------------------
SmartFTP.exe : 3.0.1026.32

+- Internet Explorer ------------------
Version : 8.0.6001.18702

+- Winsock ----------------------------
Winsock : 2.2

2009-05-01 19:07:37

Please install the latest version from here:
https://www.smartftp.com/download

If this doesnt help please post the log from the Remote Browser.

Thanks
Mat

SelArom

2009-05-01 19:41:17

2009-05-01 20:18:15

SmartFTP uses SIZE to detect whether the item is a file or a folder. In your case the server returns a valid size (even though it is zero). However the server should only return the size for a file and not should fail for folders.

There is a chance that we can write a workaround for this particular server. Please post the complete log from the remote browser.
Thanks
Mat

SelArom

2009-05-01 20:58:44

SmartFTP uses SIZE to detect whether the item is a file or a folder. In your case the server returns a valid size (even though it is zero). However the server should only return the size for a file and not should fail for folders.

There is a chance that we can write a workaround for this particular server. Please post the complete log from the remote browser.
Thanks
Mat

you know what you're I completely forgot we changed our ftp to Cerberus FTP server, and that is when I started experiencing this issue! sorry about that, here is some of the log from the server

[13:42:03] SYST
[13:42:03] 215 UNIX Type: L8
[13:42:04] Detected Server Type: UNIX
[13:42:04] RTT: 27.666 ms
[13:42:04] FEAT
[13:42:04] 211- Additional features supported include:
[13:42:04] MDTM
[13:42:04] SIZE
[13:42:04] REST STREAM
[13:42:04] AUTH TLS
[13:42:04] AUTH SSL
[13:42:04] PBSZ
[13:42:04] PROT
[13:42:04] LANG EN*
[13:42:04] SITE CHMOD
[13:42:04] SITE PSWD
[13:42:04] 211 End
[13:42:04] Detected Server Software: Serv-U 4.x
[13:42:04] PWD
[13:42:04] 257 "/" is the current directory

the server software as I said is cerberus ftp, but I'm not sure what else to paste here, and I don't want to publicly paste the whole log, perhaps you can provide an email address to send this to if you need more information?

thanks again for your help!

2009-05-01 21:29:59

The Cerberus author confirmed the but and a new version of Cerberus with the fix will be released in the coming days:
http://www.cerberusftp.com/development/

Regards,
Mat

2009-05-03 18:59:41

A new version of Cerberus has been released now:
http://www.cerberusftp.com/development/

SelArom

2009-05-04 16:34:27

2009-05-04 17:26:07

It looks like a problem in Cerberus. Please report the bug to them and they look into it.

Regards,
Mat

SelArom

2009-05-04 18:18:09

It looks like a problem in Cerberus. Please report the bug to them and they look into it.

Regards,
Mat

haha you know what I just realized that I should not have posted this here. the problem is cerberus and not smartftp, I have no idea why I posted it here. Mondays!!!

thanks for all your help!