Can't find files on remote server

Dear SmartFTP support:

I've been using an ftp connection for quite a while to upload files, but recently it's stopped working. I'm able to login fine (userid and password seem to work), but it seems to stall out while looking for files on the server (at the "LIST -al" step). The ftp server is functional and there are files there (I can log on and see them via IE or Firefox). Any idea what's causing this? Is it something I can fix or is it an issue with the remote server? Here's the server, log, and other information:

server: ftpmnl.innodata-isogen.com
transfer type: auto
mode: Passive

[13:51:09] SmartFTP v3.0.1016.17
[13:51:09] Resolving host name "ftpmnl.innodata-isogen.com"
[13:51:09] Connecting to 203.34.246.24 Port: 21
[13:51:09] Connected to ftpmnl.innodata-isogen.com.
[13:51:10] 220 Microsoft FTP Service
[13:51:10] USER elsrc
[13:51:10] 331 Password required for elsrc.
[13:51:10] PASS (hidden)
[13:51:10] 230 User elsrc logged in.
[13:51:10] SYST
[13:51:11] 215 Windows_NT
[13:51:11] Detected Server Type: Windows NT
[13:51:11] FEAT
[13:51:11] 211-FEAT
[13:51:11] SIZE
[13:51:11] MDTM
[13:51:12] 211 END
[13:51:12] TYPE I
[13:51:12] 200 Type set to I.
[13:51:12] REST 0
[13:51:12] 350 Restarting at 0.
[13:51:13] PWD
[13:51:13] 257 "/ELSRC" is current directory.
[13:51:14] TYPE A
[13:51:14] 200 Type set to A.
[13:51:14] PASV
[13:51:14] 227 Entering Passive Mode (203,34,246,24,7,118).
[13:51:15] Opening data connection to 203.34.246.24 Port: 1910
[13:51:15] LIST -aL
[13:52:15] Timeout (60s).
[13:52:15] Active Help: https://www.smartftp.com/support/kb/74
[13:52:15] Client closed the connection.

Thanks in advance for your help!

Try to add SmartFTP to the exceptions in your software firewall.

You may also want to upgrade to the latest version:
https://www.smartftp.com/download

Regards,
Mat

It might be a server problem. You can try to switch from passive mode (PASV) to active mode (PORT):
https://www.smartftp.com/support/kb/how- ... de-f1.html

Regards,
Mat

since I have installed the version 3 I have exactly the same issue. on some of the servers I connect, I can't see any files or folders, although in the log I see there ARE files, no folder or files are shown on the remote server.

I use version v3.0.1026.24, I tried to edit the list settings in my favourites, and other trics I read, nothing works... could it be related to the fact that the server is running on UNIX? I have another connection on windows that does work with the same favourite settings. problem is related to the new version because 2.5 worked perfect.

[16:05:11] SmartFTP v3.0.1026.24
[16:05:11] Resolving host name "ftp.linuxsystems.be"
[16:05:11] Connecting to 82.146.116.150 Port: 21
[16:05:11] Connected to ftp.linuxsystems.be.
[16:05:11] 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
[16:05:11] 220-You are user number 8 of 100 allowed.
[16:05:11] 220-Local time is now 16:05. Server port: 21.
[16:05:11] 220-This is a private system - No anonymous login
[16:05:11] 220-IPv6 connections are also welcome on this server.
[16:05:11] 220 You will be disconnected after 15 minutes of inactivity.
[16:05:11] USER www.gescova.com
[16:05:11] 331 User www.gescova.com OK. Password required
[16:05:12] PASS (hidden)
[16:05:12] 230-User www.gescova.com has group access to: web
[16:05:12] 230-OK. Current restricted directory is /
[16:05:12] 230 437344 Kbytes used (71%) - authorized: 614400 Kb
[16:05:12] SYST
[16:05:12] 215 UNIX Type: L8
[16:05:12] Detected Server Type: UNIX
[16:05:12] RTT: 12.354 ms
[16:05:12] FEAT
[16:05:12] 211-Extensions supported:
[16:05:12] EPRT
[16:05:12] IDLE
[16:05:12] MDTM
[16:05:12] SIZE
[16:05:12] REST STREAM
[16:05:12] MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
[16:05:12] MLSD
[16:05:12] TVFS
[16:05:12] ESTP
[16:05:12] PASV
[16:05:12] EPSV
[16:05:13] SPSV
[16:05:13] ESTA
[16:05:13] AUTH TLS
[16:05:13] PBSZ
[16:05:13] PROT
[16:05:13] UTF8
[16:05:13] 211 End.
[16:05:13] Detected Server Software: PureFTPd
[16:05:13] OPTS UTF8 ON
[16:05:13] 200 OK, UTF-8 enabled
[16:05:13] PWD
[16:05:13] 257 "/" is your current location
[16:05:13] TYPE A
[16:05:13] 200 TYPE is now ASCII
[16:05:13] PASV
[16:05:14] 227 Entering Passive Mode (82,146,116,150,221,73)
[16:05:14] Opening data connection to 82.146.116.150 Port: 56649
[16:05:14] MLSD
[16:05:14] 150 Accepted data connection
[16:05:14] 226-Options: -a -l
[16:05:14] 226 34 matches total
[16:05:14] 4096 bytes transferred. (25,6 kB/s) (156 ms)

Try to disable MSLD:
https://www.smartftp.com/support/kb/500- ... f2573.html

Regards,
Mat

this worked!

disabled MLSD in my default favourite setting
reconnected
first I had nothing on my screen, only the version number
but when I hit the refresh button, everything magically reappeared... finally

thanks a lot!