I'm unable to download

Hello,

I'm unable to download files from a ftp site, the files stays forever on transfer queue.

I'm able to transfer the files using Filezilla on GNU/Linux.

I have disabled firewall and the problem continues.

See report.

Any ideas, please?

+- System -----------------------------
Microsoft Windows Vista Home Premium Edition
Service Pack 1 (Build 6001)

CPU Speed : 1995 MHz
Total Memory : 2045 MB
Free Memory : 406 MB

+- SmartFTP ---------------------------
Version : 3.0.1024.32
Time Stamp : 2008-11-23 16:59:11
Platform : x86
Id : 400096738
Days in use : 369

+- Application DLL --------------------
sfFTPLib.dll : 1.5.15.6
sfFavorites.dll : 1.0.20.32
sfFavoritesShellExtension.dll : 1.0.1.22
sfTransferQueue.dll : 1.0.17.32
sfFTPShellExtension.dll : 1.0.15.32
SmartFTPPS.dll : 3.0.1024.32

+- Language ---------------------------
SmartFTPPTB.dll : 3.0.1024.24

+- Internet Explorer ------------------
Version : 7.0.6001.18000

+- Winsock ----------------------------
Winsock : 2.2

Can you post the log from your transfer? To get it double click the file in the transfer queue.

Regards,
Mat

Can you post the log from your transfer? To get it double click the file in the transfer queue.

Regards,
Mat

Connection to the FTP:
[codebox]
[19:10:12] SmartFTP v3.0.1024.32
[19:10:13] Analisando nome do anfitrião "materias.ucb.br"
[19:10:13] Conectando a Port 200.199.204.41: 21
[19:10:13] Conectado a materias.ucb.br.
[19:10:13] 220-Microsoft FTP Service
[19:10:14] 220 Bem Vindo ao Servidor de Materias da Universidade Catolica de Brasilia.
[19:10:14] HOST materias.ucb.br
[19:10:14] 500 'HOST materias.ucb.br': command not understood
[19:10:14] USER algermana
[19:10:14] 331 Password required for algermana.
[19:10:14] PASS (escondido)
[19:10:15] 230 User algermana logged in.
[19:10:15] SYST
[19:10:15] 215 Windows_NT
[19:10:15] Detectado Tipo de Servidor: Windows NT
[19:10:15] RTT: 148.754 ms
[19:10:15] FEAT
[19:10:15] 211-FEAT
[19:10:15] SIZE
[19:10:15] MDTM
[19:10:15] 211 END
[19:10:16] TYPE I
[19:10:16] 200 Type set to I.
[19:10:16] REST 0
[19:10:16] 350 Restarting at 0.
[19:10:16] PWD
[19:10:16] 257 "/algermana" is current directory.
[19:10:16] CWD /algermana/2009-1/comp-mia
[19:10:17] 250 CWD command successful.
[19:10:17] PWD
[19:10:17] 257 "/algermana/2009-1/comp-mia" is current directory.
[19:10:17] TYPE A
[19:10:17] 200 Type set to A.
[19:10:17] PASV
[19:10:17] 227 Entering Passive Mode (200,199,204,41,5,116)
[19:10:17] Abrindo conexão de dados para 200.199.204.41 Port: 1396
[19:10:17] LIST -aL
[19:10:18] 125 Data connection already open; Transfer starting.
[19:10:18] 103 bytes transferidos. (476 bytes/s) (216 ms)
[19:10:18] 226 Transfer complete.
[19:10:49] NOOP
[19:10:49] 200 NOOP command successful.
[19:11:20] NOOP
[19:11:20] 200 NOOP command successful.
[19:11:51] NOOP
[19:11:51] 200 NOOP command successful.
[19:12:22] NOOP
[19:12:22] 200 NOOP command successful.
[19:12:52] NOOP
[19:12:53] 200 NOOP command successful.
[19:13:23] NOOP
[19:13:23] 200 NOOP command successful.
[19:13:39] CWD /algermana/2009-1/comp-mia/Plano de Ensino
[19:13:39] 250 CWD command successful.
[19:13:39] PWD
[19:13:39] 257 "/algermana/2009-1/comp-mia/Plano de Ensino" is current directory.
[19:13:40] PASV
[19:13:40] 227 Entering Passive Mode (200,199,204,41,5,208)
[19:13:40] Abrindo conexão de dados para 200.199.204.41 Port: 1488
[19:13:40] LIST -aL
[19:13:40] 125 Data connection already open; Transfer starting.
[19:13:40] 60 bytes transferidos. (281 bytes/s) (213 ms)
[19:13:40] 226 Transfer complete.
[19:13:40] MDTM Plano-de-ensino.doc
[19:13:41] 213 20090209202812
[19:13:41] Timezone offset: -10800 seconds (-3.0 hours)
[19:13:52] Operação incluída na Fila de Transferência. Observe o status da Fila.
[/codebox]

Trying to download a file:
[codebox]
[19:15:27] Analisando nome do anfitrião "materias.ucb.br"
[19:15:27] Conectando a Port 200.199.204.41: 21
[19:15:27] Conectado a materias.ucb.br.
[19:15:28] 220-Microsoft FTP Service
[19:15:28] 220 Bem Vindo ao Servidor de Materias da Universidade Catolica de Brasilia.
[19:15:28] HOST materias.ucb.br
[19:15:28] 500 'HOST materias.ucb.br': command not understood
[19:15:28] USER algermana
[19:15:28] 331 Password required for algermana.
[19:15:28] PASS (escondido)
[19:15:28] 230 User algermana logged in.
[19:15:28] SYST
[19:15:29] 215 Windows_NT
[19:15:29] Detectado Tipo de Servidor: Windows NT
[19:15:29] RTT: 157.363 ms
[19:15:29] FEAT
[19:15:29] 211-FEAT
[19:15:29] SIZE
[19:15:29] MDTM
[19:15:29] 211 END
[19:15:29] TYPE I
[19:15:29] 200 Type set to I.
[19:15:29] REST 0
[19:15:29] 350 Restarting at 0.
[19:15:29] PWD
[19:15:30] 257 "/algermana" is current directory.
[19:15:30] CWD /algermana/2009-1/comp-mia/Plano de Ensino
[19:15:30] 250 CWD command successful.
[19:15:30] PWD
[19:15:30] 257 "/algermana/2009-1/comp-mia/Plano de Ensino" is current directory.
[19:15:30] SIZE Plano-de-ensino.doc
[19:15:30] 213 93696
[19:15:30] MDTM Plano-de-ensino.doc
[19:15:30] 213 20090209202812
[19:15:30] STAT Plano-de-ensino.doc
[19:15:30] 213-status of Plano-de-ensino.doc:
[19:15:31] 02-09-09 05:28PM 93696 Plano-de-ensino.doc
[/codebox]

Install the latest version of SmartFTP from here:
https://www.smartftp.com/download

Then post the new log from the transfer queue.

The server does not return a correct STAT reply. But I think that an application firewall is not handling it correctly becaues IIS per se has no such known problems.

The server does not return a correct STAT reply. But I think that an application firewall is not handling it correctly becaues IIS per se has no such known problems.

I'm trying to download two files that are in two folders, one file on each folder.

I tryed CuteFTP 8.3, but I haven't success. Only after deleting the two folder and files on local, I was able to download the files.

So, I did do the same for SmartFTP, I deleted the two folders and files on local, but unfortunaly, I wasn't able to download the files.

The log shows that there is a problem with the STAT reply from the server. Not the complete reply is sent to the clien thus you see the timeout after 60 seconds.

Regards,
Mat

Is there anything you can do to solve this, please?

It's not a problem with SmartFTP. The problem is with the server or the proxy/firewall between the client and the server.

Regards,
Mat

It's not a problem with SmartFTP. The problem is with the server or the proxy/firewall between the client and the server.

Regards,
Mat

But as I said, I have success using Filezilla on GNU/Linux, and using CuteFTP 8.3 on Windows Vista. Why do I not have success with SmartFTP, please?

I was very happy with SmartFTP because I can use it with my ftp server (FTPS explicit, data and control encripted).

But unfortunaly I can't use it with a major ftp server. So, if you can't help me, I'll move on.

How can I be refund, please?

SmartFTP uses the STAT command. Other clients may not use this command. The problem is not with SmartFTP. The server just stops sending any data and therefore the timeout occurs. You should contact your network administrator and the server administrator for assistance.

Regards,
Mat

EDIT: Never mind, it just went through