Total Beginner

Just recently installed SmartFTP to download order files for shipping. After entering host name, username & password, activity symbol just spins without any connection to host. One suggestion was to remove my firewall. With that done no change occured.

I need help!

PC with Windows XP.

Install the latest version from here
https://www.smartftp.com/download

Then please post the log if the problem persists.