FTP won't connect

[09:44:50] SmartFTP v3.0.1023.4
[09:44:51] Resolving host name "207.206.215.93"
[09:44:51] Connecting to 207.206.215.93 Port: 21
[09:44:51] Connected to 207.206.215.93.
[09:44:51] 220-Welcome to the Times-Republican FTP!
[09:44:51] 220 Service ready for new user
[09:44:51] USER LinnNews
[09:44:51] 331 Password required
[09:44:51] PASS (hidden)
[09:44:51] 230 User logged in
[09:44:51] SYST
[09:44:51] 215 MACOS Peter's Server
[09:44:51] Detected Server Type: Peter Lewis
[09:44:51] FEAT
[09:44:51] 211-Extensions supported:
[09:44:51] SIZE
[09:44:51] REST STREAM
[09:44:51] APPE
[09:44:51] MDTM
[09:44:52] MACB
[09:44:52] PBSZ
[09:44:52] PROT
[09:44:52] EPSV
[09:44:52] 211 End
[09:44:52] PWD
[09:44:52] 257 "/" is current directory.
[09:44:52] TYPE A
[09:44:52] 200 Type set to A (ASCII)
[09:44:52] Ignoring LIST options.
[09:44:52] PASV
[09:45:32] Timeout (40s).
[09:45:32] Active Help: https://www.smartftp.com/support/kb/74
[09:45:32] Client closed the connection.

Here is the message I get after downloading Service Pack 3 for Windows. I've uninstalled and re-installed the Smart FTP 3 times and I get the same message.

I've gone to the Active Help site and it says it is a software error. I've changed PASV again and again, but it still won't work. I also just paid another $34.95 for 3 year maintenance. Please help fix this problem.

Thank you.

Try to switch from passive mode (PASV) to active mode (PORT) as described here:
https://www.smartftp.com/support/kb/how- ... de-f1.html

Also add SmartFTP to the exceptions in your software firewall and antivirus products.

Regards,
Mat

Did you add SmartFTP to the exceptions in your software firewall? If yes try to temporary uninstall your software and antivirus products.