Smart FTP has stopped Connecting

I purchase SmartFTP back in July of 08 and have used it every day building and updating sites. I have even transfered 1800 URL's without any issues where Cute FTP would crash at 400. Yesterday Smart FTP stopped connecting to my server host. I check with the host and everything is fine and they even transfered some images to one of my domains as a test. Therefore the problem lies in SmartFTP; there is also a new version available but when I click download it stays in the connect window but never connects.

This is what the log says:
[08:15:37] 150 Opening ASCII mode data connection for file list
[08:16:38] Transfer Timeout (60s). Closing data connection.
[08:16:38] 2485 bytes transferred. (40 bytes/s) (00:01:00)
[08:16:38] 226 Transfer complete.
[08:17:08] NOOP
[08:17:08] 200 NOOP command successful
[08:17:38] NOOP
[08:17:38] 200 NOOP command successful
[08:18:08] NOOP
[08:18:09] 200 NOOP command successful
[08:18:39] NOOP
[08:18:39] 200 NOOP command successful
[08:19:10] NOOP
[08:19:10] 200 NOOP command successful
[08:19:59] NOOP
[08:19:59] 200 NOOP command successful

I just downloaded Filezilla to update my files; and that sucks!

Post the complete log please.

Make sure that SmartFTP is not blocked by any of your software firewall or antivirus products.

Regards,
Mat

Post the complete log please.

Make sure that SmartFTP is not blocked by any of your software firewall or anti virus products.

Regards,
Mat

I have made no changes to firewalls or anti virus. I have checked safe lists on firewalls both internal and router any suggestions on how to track the blockage?

Post the complete log please.

Post the complete log please.

[07:53:33] SmartFTP v3.0.1021.7
[07:53:35] Resolving host name "64.72.112.53"
[07:53:35] Connecting to 64.72.112.53 Port: 21
[07:53:35] Connected to 64.72.112.53.
[07:53:35] 220 ProFTPD 1.2.10 Server (sc41.info) [64.72.112.53]
[07:53:35] USER webzedge
[07:53:35] 331 Password required for webzedge.
[07:53:35] PASS (hidden)
[07:53:38] 230 User webzedge logged in.
[07:53:38] SYST
[07:53:38] 215 UNIX Type: L8
[07:53:38] Detected Server Type: UNIX
[07:53:38] FEAT
[07:53:39] 211-Features:
[07:53:39] 211-MDTM
[07:53:39] 211-REST STREAM
[07:53:39] 211-SIZE
[07:53:39] 211 End
[07:53:39] PWD
[07:53:39] 257 "/" is current directory.
[07:53:39] TYPE A
[07:53:39] 200 Type set to A
[07:53:39] PASV
[07:53:39] 227 Entering Passive Mode (64,72,112,53,199,28).
[07:53:39] Opening data connection to 64.72.112.53 Port: 50972
[07:53:39] LIST -aL
[07:53:39] 150 Opening ASCII mode data connection for file list
[07:54:40] Transfer Timeout (60s). Closing data connection.
[07:54:40] 2485 bytes transferred. (41 bytes/s) (00:01:00)
[07:54:40] 226 Transfer complete.


[07:55:10] NOOP
[07:55:10] 200 NOOP command successful
[07:55:16] PASV
[07:55:16] 227 Entering Passive Mode (64,72,112,53,197,149).
[07:55:16] Opening data connection to 64.72.112.53 Port: 50581
[07:55:16] LIST -aL
[07:55:16] 150 Opening ASCII mode data connection for file list
[07:56:17] Transfer Timeout (60s). Closing data connection.
[07:56:17] 2485 bytes transferred. (41 bytes/s) (00:01:00)
[07:56:17] 226 Transfer complete.

Tried it twice here; I rechecked my router and disable my windows firewall. Checked my Norton firewall again. I do have Spyhunter 3 which blocks unknown active X from running. Is there a chance that SFTP could have been blocked by stopping an active x program? I have put four gigs of my web site data onto a flash drive so I can update from my laptop with Filezilla but what a pain. I wish there was some test that could be run to find the blockage.

Please install the latest version from:
https://www.smartftp.com/download

Then switch to active mode (PORT). If this doesnt work please send the log again.
https://www.smartftp.com/support/kb/how- ... de-f1.html

Regards,
Mat

Try to connect to ftp://ftp.smartftp.com

Try both passive mode and active mode.

My recommendation is to temporary disable or uninstall your software firewall and antivirus products.

Regards,
Mat