Cannot Connect

I'm having trouble connecting to my FTP. I've contacted my host provider and they had no problems accessing it.

Here's the log....
[11:09:14] SmartFTP v3.0.1015.6
[11:09:16] Resolving host name "ftp.mtbenduroracer.com"
[11:09:16] Connecting to 74.54.218.98 Port: 21
[11:09:16] Connected to ftp.mtbenduroracer.com.
[11:11:16] Timeout (120s).
[11:11:16] Active Help: https://www.smartftp.com/support/kb/74
[11:11:16] Client closed the connection.
[11:11:16] Connect failed. Waiting to retry (30s)...

I've tried switching to passive mode and everything else I could find in the knowledge base.

I'm running Iolo personal Firewall and working on a wireless network (Linksys WRT54G). I've tried shutting down the firewall and have been through my router settings but can't seem to get it to work.

Little help?

Add SmartFTP to the exceptions in your personal firewall. If this doesn't work uninstall your personal firewall.

Add SmartFTP to the exceptions in your personal firewall. If this doesn't work uninstall your personal firewall.

Thanks, I've had to uninstall but it's working now.