can't connect

Hi

I'm having trouble connecting to my website. Originally the issue was that my hosting had run out and so I had to buy some more.

Since then, I was able to connect to the website but unable to drag and drop anything from my local browser to the remote browser.

As I have seen on other people's support pages, I decided to download the most up to date version of SmartFTP. Since then, though I have typed in the correct host name and username (and password), I have been unable to even connect to the remote browser. It just makes 11 attempts to login and then gives up with no indication as to what the problem might be.

[20:04:11] SmartFTP v2.5.1008.37
[20:04:11] Cannot login waiting to retry (30s)...
[20:04:41] Continue to login attempt 2...
[20:04:41] Cannot login waiting to retry (30s)...
[20:05:11] Continue to login attempt 3...
[20:05:11] Cannot login waiting to retry (30s)...
[20:05:41] Continue to login attempt 4...
[20:05:41] Cannot login waiting to retry (30s)...
[20:06:11] Continue to login attempt 5...
[20:06:11] Cannot login waiting to retry (30s)...
[20:06:41] Continue to login attempt 6...
[20:06:41] Cannot login waiting to retry (30s)...
[20:07:11] Continue to login attempt 7...
[20:07:11] Cannot login waiting to retry (30s)...
[20:07:41] Continue to login attempt 8...
[20:07:41] Cannot login waiting to retry (30s)...
[20:08:11] Continue to login attempt 9...
[20:08:11] Cannot login waiting to retry (30s)...
[20:08:41] Continue to login attempt 10...
[20:08:41] Cannot login waiting to retry (30s)...
[20:09:11] Continue to login attempt 11...

Any suggestions?

Thanks

Stephen

Hello ..

Please try the following:
1. Go to menu: File->New Remote Browser
2. Enter the username/password and the host information
3. Press OK to connect

You may want to install the latest version as well:
https://www.smartftp.com/download

Regards
Mat

Post the log and the system information from the menu: Help->About "System Information".

Regards,
Mat

Post the log and the system information from the menu: Help->About "System Information".

Regards,
Mat

Hi

Here's the System Information:

+- System -----------------------------
Microsoft Windows XP Home Edition
Service Pack 2 (Build 2600)

CPU Speed : 2793 MHz
Total Memory : 510 MB
Free Memory : 142 MB

+- SmartFTP ---------------------------
Version : 2.5.1008.37
Time Stamp : 2008-02-01 00:10:32
Platform : x86

+- Application DLL --------------------
sfFTPLib.dll : 1.5.12.24
sfFavorites.dll : 1.0.4.40
sfFavoritesShellExtension.dll : 1.0.1.5
sfTransferQueue.dll : 1.0.1.40
SmartHook.dll : 1.0.2.2

+- Language ---------------------------
SmartFTP.exe : 2.5.1008.37

+- Internet Explorer ------------------
Version : 7.0.5730.13

+- Winsock ----------------------------
Winsock : 2.2



And here's the log:

[21:35:51] SmartFTP v2.5.1008.37
[21:35:51] Cannot login waiting to retry (30s)...
[21:36:22] Continue to login attempt 2...
[21:36:22] Cannot login waiting to retry (30s)...
[21:36:52] Continue to login attempt 3...
[21:36:52] Cannot login waiting to retry (30s)...
[21:37:22] Continue to login attempt 4...
[21:37:22] Cannot login waiting to retry (30s)...
[21:37:52] Continue to login attempt 5...
[21:37:52] Cannot login waiting to retry (30s)...
[21:38:22] Continue to login attempt 6...
[21:38:22] Cannot login waiting to retry (30s)...
[21:38:52] Continue to login attempt 7...
[21:38:52] Cannot login waiting to retry (30s)...
[21:39:22] Continue to login attempt 8...
[21:39:22] Cannot login waiting to retry (30s)...
[21:39:52] Continue to login attempt 9...
[21:39:52] Cannot login waiting to retry (30s)...
[21:40:22] Continue to login attempt 10...
[21:40:22] Cannot login waiting to retry (30s)...
[21:40:52] Continue to login attempt 11...


Thanks

Stephen

You did not install the newest version as advised. To do it please download and install:
https://www.smartftp.com/download

Then post the log again.

Regards,
SmartFTP

Hello ..

The files are very likely queued to the Transfer Queue. Please take a look at the Transfer Queue window. If you don't see this window go to menu: View->Others->Transfer Queue.

Mat

Hello ..

The files are very likely queued to the Transfer Queue. Please take a look at the Transfer Queue window. If you don't see this window go to menu: View->Others->Transfer Queue.

Mat

Hi Mat

Thanks for that.

Worked a treat.

Stephen