Authorization denied

Hello ..

You have to change the protocol of your favorite because your host does no longer support secure connections. To change the protocol of your favorite follow these steps:
1. Menu: Favorites ->Edit Favorites
2. Locate your favorite. Look in the Quick Connect folder.
3. Right-click on the favorit. Select Properties from the context menu
4. In the General dialog change the protocol from SSL/TLS Explicit to "Normal"
5. Click OK
6. Double click the favorite to connect to your server.

Regards,
SmartFTP

Hello ..

You have to change the protocol of your favorite because your host does no longer support secure connections. To change the protocol of your favorite follow these steps:
1. Menu: Favorites ->Edit Favorites
2. Locate your favorite. Look in the Quick Connect folder.
3. Right-click on the favorit. Select Properties from the context menu
4. In the General dialog change the protocol from SSL/TLS Explicit to "Normal"
5. Click OK
6. Double click the favorite to connect to your server.

Regards,
SmartFTP

SmartFTP[/quote]



I did that still got this log:
Connected to sherrysdesigns.com.
[11:05:24] 220 Gene6 FTP Server v3.8.0 (Build 34) ready...
[11:05:24] AUTH TLS

Hello ..

You didn't change the protocol setting correctly. If it's set to Normal no AUTH command will be sent.

Try to open a new connection through the menu: File -> New Remote Browser and select "Normal" for the Protocol and fill out all other information.

Regards,
SmartFTP

Hello ..

You didn't change the protocol setting correctly. If it's set to Normal no AUTH command will be sent.

Try to open a new connection through the menu: File -> New Remote Browser and select "Normal" for the Protocol and fill out all other information.

Regards,
SmartFTP

I did what you said and this is what I get:
[11:48:19] Opening data connection to 64.38.48.246 Port: 20346
[11:48:19] MLSD
[11:48:40] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[11:48:49] 425 Cannot open data connection.
[11:48:49] Automatic failover of data connection mode from "Passive Mode (PASV)" to "Active Mode (PORT)".
[11:48:49] PORT 192,168,1,34,5,69

1. Add SmartFTP to the exceptions in your software firewall.
2. Try Active Mode (PORT) instead of Passive Mode (PASV)
https://www.smartftp.com/support/kb/how- ... de-f1.html

Send the complete log.