Error Messege

I get this when I try to connect to my server or site:

SmartFTP v1.5.990.19
Resolving host name "8.9.6.50"
Connecting to 8.9.6.50 Port: 21
Connected to 8.9.6.50.
An established connection was aborted by the software in your host machine.
Cannot login waiting to retry (30s)...
Server closed connection


I have read the support on this on the main page, did what it said and set the timeout higher but it still doesn't connect. I'm using the right pass, name, and address so I dunno what's going on. I've made sure it's added to my firewall and to Norton but it doesn't connect.

Any and all help is greatly appreciated.

Hi, have you tryed to connect to ftp://ftp.smartftp.com to see if it works? if yes it's server issue, if no maybe you have some trouble with norton