user name

The help files state that all I need enter is the Ftp address and then the remote host will ask for other details, like user name and password however, I'm getting this:


<SmartFTP v1.0.983.22
Resolving host name kerner.dtdns.net...
Connecting to (kerner.dtdns.net) -> IP: 70.84.33.186 PORT: 21
Connected to (kerner.dtdns.net) -> Time = 3873ms
Socket connected waiting for login sequence.
220 Microsoft FTP Service
USER anonymous
331 Password required for anonymous.
PASS (hidden)
530 User anonymous cannot log in.
Cannot login waiting to retry (30s)...
Connection closed.>


I'm able to log on ok using I.E. When I enter the ftp address in this program, a dialogue box appears requesting user name and password details.

Could someone please point me in the right direction? Thanks!

I'm wondering if I'm using the wrong format for the 'ftp' part of the address to connect. Previously I'd always used Internet Explorer to do ftp and you use this format: ftp://kerner.dtdns.net

However, when I tried: ftp.kerner.dtdns.net
which looked more like the format used by the software for other ftp connections, I got this error:

SmartFTP v1.0.983.22
Resolving host name ftp.kerner.dtdns.net...
Unknown error.
Active Help Link: https://www.smartftp.com/support/kb/83
Connection closed.

The active help link suggested that the Host address was incorrect or not known. But it is correct. As I connect without problems using I.E...as I've mentioned.

EDIT: Problem solved. I needed to eliminate the word 'ftp' altogether.