as you said you're "Running on a Windows server" i though you yourself are running the ftp server. as you didn't say which server software you're using, i assumed you're using the ftp server that comes with windows (see
http://www.microsoft.com/iis/, IIS is a whole suite of server applications).
anyways, as my assumptions turned out to be wrong, let me explain a few more things: the company that hosts you is running an ftp server. although you say "I am being hosted by a company which has me on a Windows server", i bet your host is not running windows as an operation system for the ftp server, which also means they're not using iis (or bulletproof or filezilla) as their server software. just keep in mind an ftp server software is an application almost like any other, and just like some people may prefer openoffice over ms office, some may prefer filezilla server over the iis ftp server.
okay, enough of the confusing stuff
contacting your hosting company is the right (and only) thing to do for you. this functionality should be indeed be part of their hosting package.