Help

I work at a non profit and use SmartFTP to keep our website current - I am no genius and only know real basic computer speak :oops:

I have been using the program with no problem until this week and for some reason I cannot log on. It just stays stalled until it times out. I've asked for help from our IT guy, but he's clueless. Can someone help me?

Well, someone came in and worked a little miracle. Can't thank you enough!

:oops:
Well, I was sick yesterday and came into the office and it was apparent that someone was in my ftp program...and now I can't connect AGAIN. Can I get some assistance on how to trouble shoot this, Please?
"Connection closed. Server timeout.
Cannot login waiting to retry (30s).."

i) What was the magic that worked last time??!

ii) Could you post the log of your failed connection attempt.

220 lore Microsoft FTP Service (Version 5.0).
USER b&l
331 Password required for b&l.
PASS (hidden)
230 User b&l logged in.
SYST
215 Windows_NT version 5.0
FEAT
500 'FEAT': command not understood
REST 100
"350 Restarting at 100.
REST 0
350 Restarting at 0.
PWD
257 "/" is current directory.
TYPE A
200 Type set to A.
PASV
227 Entering Passive Mode (206,190,130,166,6,176)
Opening data connection IP: 206,190,130,166,6,176 PORT: 1712.
LIST -aL
125 Data connection already open; Transfer starting.
0 bytes received successfully. (0 B/s) (00:00:01).
226 Transfer complete."

That is the dialogue in my ftp session and is the same one that occured last week. It must have been naive of me to think someone helped me out? Again, I'm super remedial at this...

Hmm - This looks to be in order for an empty ftp server - ie it looks as if you're connecting successfully to the server.

The section...
====
LIST -aL
125 Data connection already open; Transfer starting.
0 bytes received successfully. (0 B/s) (00:00:01).
====
... is _EXACTLY_ the same as I get on our unused & empty MS NT server.


There are therefore a number of possibilities including:
i) You don't have the rights to see your own files (talk to your ISP)
ii) Your website has been deleted (unlikely - I think it still works)
iii) Your ISP's FTP server is dumping you in the wrong directory tree.

One thing you could try is creating a new folder (call it whatever you want). Then click on the server name and press f5 (or View|Refresh). SmartFTP will do its LIST -aL again, but this time it should retrieve 65 bytes or so. If that works, then contact your ISP and find out what's going on with his FTP server(!)


Sorry this is so looong! - HTH