cannot see any files or folders at remote site

Smart ftp connects to the ftp sites but I'm never able to see any folders besides sometimes 'parent-folder' That's it........
Anyone knows why that is?
I'm NOT behind firewall and most all ofmy settings are 'default'.

Close the window connection. Then disable your directory listing options.
Then try reconnecting back to the server. This is most likely the problem.

https://www.smartftp.com/support/kb/48

If no luck. Then please read the Guidelines and supply the info. stated.

NOPE, doesn't help at all. Still can't see any files even if I change settings.
The funny thing is that sometimes (if I close the programm and try it in 20 minuts again) the files and folders shop up....but mostly it only shows me the 'ratentfolder' ?????????????????????????????????????????

sorry,there is no 'ratentfolder' only a 'parentfolder (last reply)

Also my log file is:

Resolving host name ftp-www.earthlink.net...
Connecting to (ftp-www.earthlink.net) -> IP: 207.217.98.200 PORT: 21
Connected to (ftp-www.earthlink.net) -> Time = 411ms
Socket connected waiting for login sequence.
220 FTP-WWW server ready
USER volkmen
331 Password required for volkmen.
PASS (hidden)
230-
230- Your disk quota is: 10.00 megabytes
230- Your disk usage is: 2.14 megabytes (21.40% of quota)
230-
230 User volkmen logged in.
SYST
215 UNIX Type: L8
FEAT
500 FEAT not understood.
REST 100
350 Restarting at 100. Send STORE or RETRIEVE to initiate transfer.
REST 0
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
PWD
257 "/webdocs" is current directory.
Cached directory reloaded.

Click the refresh button on the toolbar or hit the F5 key.

doesn't help....

This helped me, but I had to close SmartFTP and restart it for it to actually have any effect. This was exactly the problem described and to the exact same FTP server.