error

my friend has been having problems with every ftp she uses.. i dont know why they dont work and i cant help her because she lives a few states away. this is the error she gets when she tries to upload anything (an image.. etc)
STOR Makeout1280_0.jpg
150 Opening BINARY mode data connection for Makeout1280_0.jpg
Connection closed. Server timeout.
Connection closed. Server timeout.
TYPE A
Command aborted. Server timeout.
(makeout is the image name)

also.. when she uploads an image it starts to work.. and then it just will show that error. i also have no idea how to help her because i have never had an error with uploading into an ftp program.

if you can help that would be great. thanks a lot

Have her set the "Server Timeout" setting to 600.

Tools > Settings > Connection -> "Connection Settings"

If connecting from a favorite site, edit the favorite and do the same.

If the above did nothing, then have her toggle between "Passive & Active Mode".

Good Luck