Access Denied when connecting to Lycos

Hi there,
I am hoping that someone could help me out here.
I use SmartFTP to upload my website files to lycos at two different locations.
During the last few days, I've been trying to connect to Lycos and was always getting an Access Denied message when the password was being validated (I think).
Now this connection was being made from home on my laptop where I have ZoneAlarm installed. The configuration here is:
Laptop, PC and ADSL modem all connected to a hub. If I ping the Lycos IP address, I get a reply, but I'm not sure what that proves.

Now, at work today, I used the same laptop, connected to the work LAN and I was able to make a connection to the Lycos FTP server. The only thing different, apart from the work LAN, is that I did not have ZoneAlarm ON. What confuses me is that here at home, I had turned ZA OFF and still couldn't make a connection.

COuld ZA be blocking my access and if so, how could I configure it so that it allows access. I've checked the settings in ZA and made sure that SmartFTP can access the internet.

Upfront, thanks a lot for your time and help.
Cheers
Twum

Paste a log of the connection for see what's the failure.

Which Lycos hosting do u use? There are several around the world. (I use the UK version a lot, even though I'm from Houston)

EDIT: if your password was being validated, it MAY be the reason, although this may be plain conjecture. If you had your ZoneAlarm firewall disabled, it SHOULDN'T be causing problems (it took me 3 tries to figure why I couldn't use FTP at Tripod from a friend's house until I realized his mother installed Norton Personal Firewall).

aokromes wrote:Paste a log of the connection for see what's the failure.

Hi There,
Thanks for your replies. Here's what I am getting in the log window of smartftp:
Resolving host name ftp.members.lycos.co.uk...
Connecting to (ftp.members.lycos.co.uk).
Connected to (ftp.members.lycos.co.uk) -> IP: 212.78.204.231 PORT: 21.
Socket connected waiting for login sequence.
220 ftp-uk.tmm.lyceu.net FTP server ready
USER twumhene
331 Password required for twumhene.
PASS (hidden)
530 Access denied.
Cannot login waiting to retry (30s)...

I just tried again and it's the same. I also use the server in Holland and get the same error. The only thing then that is different is the ftp server name and the IP address.....well, also the user name.

thanks a lot
twum