i cant connect to SmartFTP program

I try to go to a website in the program but it says:
Resolving host name ftp.smartftp.com...
Connecting to (ftp.smartftp.com).
Connected to (ftp.smartftp.com) -> IP: 195.141.90.6 PORT: 21.
Socket connected waiting for login sequence.
220 SmartFTP Server ready...
USER Rosh
331 User name okay, need password.
PASS (hidden)
530 Not logged in.
Cannot login waiting to retry (30s)...

Please help

Please take a moment to view the "Connect" movie.

https://www.smartftp.com/support/howto/