Cannot view folders upon connect, can make folders though.

:cry:

After logging on to ftp site, cannot view folders. Blue Domino Support cannot find the problem. I have tried other ftp programs, problem continues. Cannot ftp thru Internet Explorer either. HELP! Have uninstalled and installed SMARTFTP again with no results. I can however, make folders which I can see until I try to log on again.
Most menu options are grayed out.

Log reads:
Resolving host name flash-active.com...
Connecting to (flash-active.com).
Connected to (flash-active.com) -> IP: 64.49.219.157 PORT: 21.
Socket connected waiting for login sequence.
220 YourWebHosting FTP Server Ready
USER xxxxxxxxx
331 Password required for xxxxxxxxx.
PASS (hidden)
230-** CAUTION **

Do not store any files, or create any directories
at this level. The system will clean itself and
remove any unrecognized directories or files at
this level. Please store your files underneath
your specified domain's directory.

** CAUTION **

Thank you,
The Bluedomino.com team.
support@bluedomino.com
230 User xxxxxxxxx logged in.
SYST
215 UNIX Type: L8
FEAT
500 FEAT not understood.
REST 100
350 Restarting at 100. Send STORE or RETRIEVE to initiate transfer.
REST 0
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
PWD
257 "/" is current directory.
TYPE A
200 Type set to A.
PASV
227 Entering Passive Mode (64,49,219,157,190,199).
Opening data connection IP: 64.49.219.157 PORT: 48839.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
PORT 192,168,1,100,15,49
200 PORT command successful.
Opening data connection IP: 192.168.1.100 PORT: 3889.
LIST -aL
Connection closed. Server timeout.