can't see directory contents

I just installed SmartFTP (windows 2000) and when I connect to an ftp site I don't see any of the contents of the directories. I changed to a directory which I know exists and then that directory shows up but no other contents.

Try to disable -a and -L on directory listing options at transfer on settings.

Works like magic now.

You directed turning off -a and -L. I have tried this in the Tools/settings/properties, but they still appear in the log.
I have been unable to see any directory or files.
I called the ISP for help; they were able to see the files.
I uploaded a file, which I could then see at the time, and the ISP was also able to see it. Yet when I log back in, even that one is invisible.
I tried the command line to change directories or list files, with no success.
It tells me that the files and directories don't exist.

I tried changing different settings, unchecking all of them, then checking one at a time. System seems to ignore my changes.

Resolving host name ftp.concentric.net...
Connecting to (ftp.concentric.net).
Connected to (ftp.concentric.net) -> IP: 206.173.119.79 PORT: 21.
Socket connected waiting for login sequence.
220 concentric.net FTP server (CN/1.6) ready.
USER Ejflint
331 Password required for Ejflint.
PASS (hidden)
230 User ejflint logged in.
SYST
215 UNIX Type: L8
FEAT
500 'FEAT': command not understood.
REST 100
350 Restarting at 100. Send STORE or RETRIEVE to initiate transfer.
REST 0
350 Restarting at 0. Send STORE or RETRIEVE to initiate transfer.
PWD
257 "/U/E/Ejflint" is current directory.
TYPE A
200 Type set to A.
PASV
227 Entering Passive Mode (206,173,119,79,233,169)
Opening data connection IP: 206.173.119.79 PORT: 59817.
LIST -a
550 -a: No such file or directory.
PASV
227 Entering Passive Mode (206,173,119,79,233,170)
Opening data connection IP: 206.173.119.79 PORT: 59818.
LIST -a
550 -a: No such file or directory.
PASV
227 Entering Passive Mode (206,173,119,79,233,171)
Opening data connection IP: 206.173.119.79 PORT: 59819.
LIST -a
550 -a: No such file or directory.
CWD public_html
250 CWD command successful.
PWD
257 "/U1/E/Ejflint" is current directory.
PASV
227 Entering Passive Mode (206,173,119,79,233,172)
Opening data connection IP: 206.173.119.79 PORT: 59820.
LIST -a
550 -a: No such file or directory.
PASV
227 Entering Passive Mode (206,173,119,79,233,173)
Opening data connection IP: 206.173.119.79 PORT: 59821.
LIST -a
550 -a: No such file or directory.
PASV
227 Entering Passive Mode (206,173,119,79,233,176)
Opening data connection IP: 206.173.119.79 PORT: 59824.
LIST -a
550 -a: No such file or directory.
NOOP
200 NOOP command successful.

Guess what?
I found the menu path Command/Connections/list options/ and turned off the various components.
It worked!
All are now visible!