Crash SmartFtp su Windows 7 64bit

Giuliano Romano

2012-10-25 08:22:34

Salve, non avevo visto il forum in italiano.
Ripeto, ho installato Smartftp 64 bit, lingua italiana, su win7 64bit.
Nel momento in cui clicco sulla freccetta per eseguire il download dei file da remoto a locale, il programma crasha e si riavvia.

Ho provato a cancellare le key nel Regedit, ma nulla da fare.

Grazie, Giuliano

2012-10-25 11:16:53

Install the latest version:
https://www.smartftp.com/download

Then try this:
https://www.smartftp.com/support/kb/how ... f2625.html

Giuliano Romano

2012-10-25 14:20:44

Salve, ho già provato e riprovato la soluzione https://www.smartftp.com/support/kb/how ... f2625.html...
NON FUNZIONA.
Sarebbe possibile provare con la versione PRO?

Perché altrimenti sarò costretto a chiedervi indietro i soldi in quanto il software è inutilizzabile!

Grazie

2012-10-25 14:59:42

Could you please describe your problem (in detail) in English?

And please provide a crash dump if SmartFTP crashes:
https://www.smartftp.com/support/kb/how ... f2594.html

2012-10-25 15:11:17

Did you also try the following:
1. Uninstall SmartFTP
2. Reboot
3. Delete the c:\program files\SmartFTP Client folder
4. Install SmartFTP

Giuliano Romano

2012-10-25 15:13:33

Hi, i wrote in italian because this is the ITALIAN support forum!
My SmrtFtp doesn't crash at startup, but when i try to download / upload a file on remote server.

I cannot reproduce the error, i'm not able to.

Giuliano Romano

2012-10-25 16:08:36

I tryed this, not works.

Did you also try the following:
1. Uninstall SmartFTP
2. Reboot
3. Delete the c:\program files\SmartFTP Client folder
4. Install SmartFTP

2012-10-25 16:16:26

We need a crash dump to debug the problem.