tranfer problem - will not transfer files

Hello,

I've been using an older version of SmartFTP, downloaded 5 months ago, without a problem. I recently wiped my hard drive and installed the latest version of SmartFTP only to find out that it doesn't transfer files anymore.

So far, I've tried both active and passive modes, checked the que to hit play (nothing is in que), turned my firewall completely off, stopped the application layer gateway service, turned off my virus protection, and removed and installed the complete SmartFTP installation. Nothing has made any difference and I've never had a problem like this with past versions.

Any help is appreciated. Here is the log and system info.

Thanks,

Eric


+- System -----------------------------
Microsoft Windows XP Home Edition
Service Pack 2 (Build 2600)

CPU Speed : 1691 MHz
Total Memory : 190 MB
Free Memory : 20 MB

+- SmartFTP ---------------------------
Version : 3.0.1016.2
Time Stamp : 2008-05-12 07:02:50
Platform : x86
Unlicensed
Days in use : 1

+- Application DLL --------------------
sfFTPLib.dll : 1.5.13.24
sfFavorites.dll : 1.0.12.2
sfFavoritesShellExtension.dll : 1.0.1.9
sfTransferQueue.dll : 1.0.9.2
sfFTPShellExtension.dll : 1.0.7.2

+- Language ---------------------------
SmartFTP.exe : 3.0.1016.2

+- Internet Explorer ------------------
Version : 6.0.2900.2180

+- Winsock ----------------------------
Winsock : 2.2



[15:42:37] SmartFTP v3.0.1016.2
[15:42:38] Resolving host name "jessicaalbaposters.com"
[15:42:38] Connecting to 68.178.153.83 Port: 21
[15:42:38] Connected to jessicaalbaposters.com.
[15:42:38] 220 (vsFTPd 2.0.5)
[15:42:38] USER bigb1r4
[15:42:38] 331 Please specify the password.
[15:42:38] PASS (hidden)
[15:42:38] 230 Login successful.
[15:42:38] SYST
[15:42:38] 215 UNIX Type: L8
[15:42:38] Detected Server Type: UNIX
[15:42:38] FEAT
[15:42:38] 211-Features:
[15:42:38] EPRT
[15:42:38] EPSV
[15:42:38] MDTM
[15:42:38] PASV
[15:42:38] REST STREAM
[15:42:38] SIZE
[15:42:38] TVFS
[15:42:38] 211 End
[15:42:38] PWD
[15:42:38] 257 "/"
[15:42:38] TYPE A
[15:42:38] 200 Switching to ASCII mode.
[15:42:39] PORT 192,168,1,100,5,117
[15:42:39] 200 PORT command successful. Consider using PASV.
[15:42:39] LIST -aL
[15:42:39] 150 Here comes the directory listing.
[15:42:39] 394 bytes transferred. (25.6 KB/s) (15 ms)
[15:42:39] 226 Directory send OK.
[15:42:42] CWD /public_html
[15:42:42] 250 Directory successfully changed.
[15:42:42] PWD
[15:42:42] 257 "/public_html"
[15:42:43] PORT 192,168,1,100,5,119
[15:42:43] 200 PORT command successful. Consider using PASV.
[15:42:43] LIST -aL
[15:42:43] 150 Here comes the directory listing.
[15:42:43] 1441 bytes transferred. (22.6 KB/s) (62 ms)
[15:42:43] 226 Directory send OK.
[15:42:45] CWD /public_html/themes
[15:42:45] 250 Directory successfully changed.
[15:42:45] PWD
[15:42:45] 257 "/public_html/themes"
[15:42:45] PORT 192,168,1,100,5,121
[15:42:45] 200 PORT command successful. Consider using PASV.
[15:42:45] LIST -aL
[15:42:45] 150 Here comes the directory listing.
[15:42:45] 318 bytes transferred. (10.0 KB/s) (31 ms)
[15:42:45] 226 Directory send OK.
[15:42:48] CWD /public_html/themes/default
[15:42:48] 250 Directory successfully changed.
[15:42:48] PWD
[15:42:48] 257 "/public_html/themes/default"
[15:42:48] PORT 192,168,1,100,5,123
[15:42:48] 200 PORT command successful. Consider using PASV.
[15:42:48] LIST -aL
[15:42:48] 150 Here comes the directory listing.
[15:42:48] 447 bytes transferred. (7.04 KB/s) (62 ms)
[15:42:48] 226 Directory send OK.
[15:43:18] CWD /public_html/themes/default/template
[15:43:18] 250 Directory successfully changed.
[15:43:18] PWD
[15:43:18] 257 "/public_html/themes/default/template"
[15:43:18] NOOP
[15:43:19] 200 NOOP ok.
[15:43:49] NOOP
[15:43:49] 200 NOOP ok.
[15:44:19] NOOP

post the log from the transfer queue.

post the log from the transfer queue.

Thanks for replying, Matt.

I looked at the queue and there is nothing there. I don't know exactly how to find the "transfer queue log," but I will try to get you some information ASAP.

Unfortunately, I am at work and not able to post this info until 10 hours from now. Also, I apologize for taking so long to reply as this topic's email notification was sent to my bulk mail folder.

Best regards,

Eric

Take a look at this article on how to get the log from the transfer queue
https://www.smartftp.com/support/kb/how- ... f2564.html

Some users reported similar problems and it turned out that the cause was another application which was installed on the system which prevented the drag&drop function in SmartFTP from working correctly. In most of those cases it was the bluetooth driver/application. If you have a bluetooth driver/application installed try to uninstall it.

Regards,
Mat

I do not have a bluetooth driver or bluetooth application installed. The only drivers I have installed are:

ATI display driver
DVD-RAM driver
REALTEK ethernet driver
REALTEK audio driver
Synaptics pointing device driver

Here is the screenshot: http://www.mediafire.com/?ul12l7t9t9z

Try to install the latest version from:
https://www.smartftp.com/download

If this doesn't work install another version from:
https://www.smartftp.com/download

I noticed that the total amount of memory on your system is 256MB and 20MB are free? Is this correct?

Regards,
Mat

I tried the 2 downloads provided and still nothing will transfer.

Also, my system has 192MB of memory and the majority is free. The other day, I wiped my hard drive to "out-of-the-box" state and deleted all the factory installed garbage.

Eric

Well I take that back. My physical memory is 194MB with 46MB available, but when I have SmartFTP running, the MB available drops down to about 20MB.

It was just a wild guess that the low memory could be the cause.

Do you have an old version from about 6 months ago that I could try to install? This is the version I was using (with no problems) before I wiped my hard drive and installed the new version.

I must admit, though, that I really want to use the new version! I like the new features.

You can get version 2.5 from here:
https://www.smartftp.com/support/kb/smar ... f2599.html

But to use it you need to purchase a license for 36.95 USD at:
https://www.smartftp.com/buy.php

Regards,
Mat

I will stick with the new version and I hope we can get it working soon though. I appreciate all your help, Mat.

Thanks!

Eric

Since drivers were mentioned, I thought I would show all the devices listed in the device manager. Check out the screenshots to see if anything is out of the ordinary or may be causing my inability to transfer files problem.

http://www.mediafire.com/?4434xfc1ise

Thank you,

Eric

Well...

After installing the newest version of SmartFTP on a friend's laptop with 512MB memory and 222MB available, it is working great! So, it appears that Mat's idea of having too low of memory could cause you problems running the newest version of SmartFTP.

Thanks for your help, Mat. The new version rocks!

Eric