smartftp not working?

my smartftp has suddenly stopped working. it was the latest and it just suddenly stopped after the flash screen comes up. i reinstalled, restarted the pc, logged on and off, sometimes i get the error message and sometimes the splash comes up, then nothing happens :S

Install the latest version from:
https://www.smartftp.com/download

thankjs but that's what i meant by 'i reinstalled' .. i downloaded it again

can you change the title to "my smartftp problems" please? i have another

i cannot download certain folders/files off my server.