PW hidden and I cannot log in

I can not log into the FTP; it tells me that my PW is hidden and it will not log me in. Can someone can please help me?

I can not log into the FTP; it tells me that my PW is hidden and it will not log me in. Can someone can please help me?

I am hosted off of Awardspace and I am using my log in information but it still tells me that my PW is hidden and I'm not understanding how come.