trouble logging in w/password

I downloaded everything and that went fine. But, I never could connect because it said "incorrect password"
I have no idea how to correct this? Where do you go to see which user name & password that is needed?

See my answer here:
https://www.smartftp.com/forums/index.ph ... opic=10850

Please stick to a single thread per issue and do not spam the forum with identical posts.