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Article 2594

How to collect crash reports

Crash reports/dumps can greatly help us find and fix problems you are experiencing with SmartFTP. To collect the crash dumps on your computer please follow these steps:

If SmartFTP crashes

  1. Start SmartFTP
  2. Reproduce the crash
  3. A crash dump is created
  4. Open Windows File Explorer and go to this folder:
    %LOCALAPPDATA%\CrashDumps
    Tip: To go to the folder, enter it into the address bar in File Explorer.
  5. Compress (zip, rar) the SmartFTP*.dmp file(s) and upload it to WeTransfer, pixeldrain, or to your preferred file hoster.

If SmartFTP hangs (Window not responding)

  1. Start SmartFTP
  2. Reproduce the problem until SmartFTP hangs
  3. Open the Windows Task Manager (taskmgr.exe)
  4. Click on More details if you do not already see the detailed view
  5. Go to the Details tab
  6. Right-click on the SmartFTP.exe process
  7. Select Create dump file from the context menu
  8. The dump file is written to the %temp% folder
  9. Compress (zip, rar) the .dmp file and upload it to WeTransfer, pixeldrain, or to your preferred file hoster.

Miscellaneous

Heap corruption

If a heap corruption is suspected, enable heap tracing:
Open a command prompt (cmd.exe) as Administrator
"%ProgramFiles(x86)%\Windows Kits\10\Debuggers\x64\gflags.exe" /p /enable SmartFTP.exe /full

To disable heap tracing:
"%ProgramFiles(x86)%\Windows Kits\10\Debuggers\x64\gflags.exe" /p /disable SmartFTP.exe

The gflags.exe tool is available in the Windows SDK (Debugging Tools feature).

References

  2. Gflags and PageHeap

Mots-clés
crash dump mdmp dmp debugger

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