Knowledge Base

Home > General > Technical Support

Created
Modified

icon Print Article

icon Article 2580

Technical Support

SmartFTP offers the following technical support:

Licensed Users
Technical support is offered during the maintenance period via email with a 24h response time from Monday through Friday. When contacting our support department please include your license id and a detailed description of your problem to avoid any delays with your support request.

Unlicensed Users
Limited pre-sales support is available. The Support page includes Tutorials, Knowledge Base articles and Community Forums that can assist you in finding a solution to your problem. To get the benefits of premium support please purchase a license for our product.

Keywords
technical, support

Related Articles
icon Maintenance Plan
icon License, Usage and Pricing
icon How To request technical support

Please choose 1 to 5 whether this article solves your problem.

1 No Help at all

5 Problem Solved

What do you think about this topic? Send feedback!