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How to collect crash reports

• Crash reports/dumps can greatly help us find and fix problems you are experiencing with SmartFTP. To collect the crash dumps on your computer please follow these steps:

Preparation

• Download and install the latest Debugging Tools for Windows
  Debugging Tools for Windows 32-bit Version
  Debugging Tools for Windows Native x64 Version
• Start SmartFTP
• Open the command line (cmd.exe)
  Click the Start button in Windows
  Select Run...
  Enter cmd.exe
  Press Enter on your keyboard

If SmartFTP crashes:

• If SmartFTP crashes during startup. Download the ShowDebugMessage.zip archive and double click the ShowDebugMessage - Enable.reg.
• Execute the following command at the command line prompt:
  32-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x86)\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
  64-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x64)\adplus.vbs" -crash -FullOnFirst -pn SmartFTP.exe -o C:\Dump
  Dump files will be generated at “C:\Dump”.
  Remarks: Ignore the "Missing symbol paths variable" popup.
• Try to reproduce the problem

If SmartFTP hangs (Window not responding):

• Start SmartFTP
• Reproduce the problem until SmartFTP hangs
• Execute the following command at the command line prompt:
  32-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x86)\adplus.vbs" -hang -pn SmartFTP.exe -o C:\Dump
  64-bit Version: cscript "%ProgramFiles%\Debugging Tools for Windows (x64)\adplus.vbs" -hang -pn SmartFTP.exe -o C:\Dump
  Dump files will be generated at “C:\Dump”.
  Remarks: Ignore the "Missing symbol paths variable" popup.

Upload Dump Files

• After SmartFTP crashes go to folder "C:\Dump". There can be multiple .dmp files. Please zip the .dmp file(s) upload them to a server (e.g. www.rapidshare.com) and send the link to us.

References
How to use ADPlus to troubleshoot "hangs" and "crashes"

Anahtar Kelimeler
crash, dump, mdmp, dmp, debugger

Bağlantılı Makaleler
Windows Error Report