smart ftp connection

hi, im having a problem connecting to my ftp account, and i really need to connect to it quick aswell, my freind says he can connect to it but i dont see y i cant ? do i need to connect on a proxy or something?

error:

Resolving host name ftp.****.org...
Connecting to (ftp.*****.org) -> IP: ***.**.***.** PORT: 21
Unknown error.
Cannot login waiting to retry (30s).

:evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil: